Senior Technical Product Manager, Platform

Join the Platform team at PandaDoc! The Platform team is responsible for building and maintaining core functionalities that ensure the seamless operation of our B2B SaaS platform. This includes critical areas such as billing, notification systems, account administration, document management, user management, and more. Our goal is to empower both customers and internal teams by delivering robust, scalable solutions that support business growth and enhance user satisfaction.

As a Senior Product Manager on the Platform team, you will be instrumental in shaping the product vision, strategy, and roadmap for these essential features. Success in this position requires close collaboration with stakeholders across engineering, design, sales, and external partners. You'll also engage directly with customers, ensuring that their needs are met through seamless platform functionality and innovative solutions. Your contributions will ensure that our platform remains adaptable and responsive to the evolving needs of both our customers and the business.

This is an exciting opportunity to lead impactful projects and shape the future of PandaDoc's platform, driving innovation and delivering real value to users.

Responsibilities:

Product Vision & Strategy:

• Develop and lead the product vision, strategy, and roadmap for key platform features, ensuring alignment with PandaDoc’s business objectives and customer needs.
• Identify and prioritize initiatives that enhance platform functionalities, improve operational efficiency, and drive business growth.

User-Centric Design:

• Champion a user-centric approach throughout the product lifecycle, deeply understanding customer pain points and needs.
• Collaborate with UX research and design teams to gather feedback, conduct user studies, and validate design decisions to ensure intuitive and efficient user experiences.

Cross-Functional Collaboration:

• Partner with engineering, design, and other product managers to deliver high-impact features that enhance the platform’s capabilities.
• Act as the primary liaison between stakeholders, ensuring clear communication and managing expectations throughout the product development process.

Data-Driven Decision Making:

• Define key metrics to measure platform performance, user engagement, and business impact.
• Leverage data analysis to identify opportunities for improvement, validate product hypotheses, and guide iterative enhancements.
• Drive experimentation and A/B testing to optimize features and increase user adoption.

Qualifications:

• 5+ years of experience in product management, with at least 3 years working on technical products in a SaaS environment.
• Proven track record of driving product vision, strategy, and roadmaps while delivering impactful, scalable solutions.
• Familiarity with APIs and the ability to work closely with engineering teams on technical design and implementation.
• Strong analytical skills, with experience using data to inform product decisions and strategy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Experience working in Agile environments and managing the full product lifecycle, including Scrum methodologies.

It would be awesome if you had:

• Experience with identity and access management (IAM) and/or role-based access control (RBAC).

Company Overview: 

PandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.