Senior Technical Consultant

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries— a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

We are seeking a Senior Technical Consultant who will be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platform. As a member of a program team, you’ll be working as a technical and development lead, you’ll provide detailed technical design and specification of solutions. When necessary, you’ll work with the Solution Architects and Product Management teams for solutions that require development of custom components.

You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform and solution training sessions; managing outsourced vendor relationships; management, consulting and administration of solutions for clients; working with other Technical Delivery team and occasionally third party offshore and onshore partners.

As a Senior Technical Consultant with Forsta, you will:

• Act as the technical point of contact with the customer and other Forsta project team members.
• Assess client technical requirements and provide viable solutions.
• Development of technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to the Forsta and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Forsta technologies into their business applications.
• Manage and conduct solutions QA.
• Assist with client UAT.
• Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting):
  • Build a relationship with client management and team members.
  • Assists with managing services project budget.
  • Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. 
  • Manage change and resolve conflicts that can impact services and operation of the client solution.
  • Assess client business requirements and provide viable solutions.
• Describe solutions to clients on how to integrate Forsta into their business.
• Provide Forsta platform training and knowledge transfer.
• Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.

Qualifications

• Bachelor’s degree in Computer Science or related discipline.
• 5 to 9 years of experience in a similar role required.
• Experienced with enterprise level reporting.
• Comprehensive Forsta platform knowledge would be considered a strong advantage.
• Working knowledge with Jscript /JavaScript, HTML, CSS.
• Forsta platforms and /or other comparable product experience.
• Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.).
• Data Visualization and/or Graphic Design a plus.
• Familiarity with debugging tools.
• Responsive Design/Coding a plus.
• Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members.
• Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability.
• Conflict resolution and negotiation skills
• Ability to manage and work as part of a multifunctional team.
• Demonstrate initiative, individual motivation and the drive to assist in sales initiatives from start to finish.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.