In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
Are you excited about being a pioneer? We are a fast-growing SaaS unicorn with a global presence across regions such as the Americas, APAC DACH, NEMEA, and UKI. We’re now launching in Japan, and we’re seeking a (Senior) Technical Consultant to be one of the founding members of our Japan team—a startup within a startup.
As a Technical Consultant, you’ll act as the technical face of our solutions, helping prospects, customers, and partners leverage our platform to transform their internal communication strategies. You'll collaborate closely with internal teams like Product, Engineering, Security, Design, Customer Success, and our Partner Network to ensure seamless technical implementations, enablement, and sales success.
This is a unique opportunity to play a critical role in our expansion into Japan, with the support of a global organization and the resources of a billion-dollar company.
What you'll be doing
For Prospects and Customers
- Partner with Sales to deliver engaging, localized product demos that excite prospective customers in Japan
- Consult with prospects to identify optimal technical solutions for their internal communication needs, removing technical obstacles to success
- Lead technical evaluations of the platform, advising on integration methods and system architecture
- Craft RFP responses that position the platform as the perfect solution for Japanese customers
- Act as the technical lead from kickoff through to launch, ensuring a smooth onboarding process
- Oversee and support technical implementation tasks, collaborating with the Customer Success and Project Management teams
- Advise customers on API integrations, architecture best practices, and security compliance, tailoring recommendations to the Japanese market
For Partners
- Support partner sales teams by providing technical expertise during the sales process
- Enable partner teams through technical training, onboarding programs, and ongoing support
- Consult and work hand in hand on partner-driven implementation projects to ensure successful integrations and alignment with best practices
- Collaborate with global Partner Network teams to refine and localize enablement materials for the Japanese market
- Act as the go-to technical contact for partners, assisting them in navigating the platform and integrations
General Responsibilities
- Collaborate with post-sales teams to troubleshoot and optimize customer and partner integrations
- Advocate for customers and partners internally, contributing insights to product development and enhancements
What you need to be successful
Entrepreneurial Spirit
- You’re motivated by the chance to build something from the ground up in Japan. You thrive in fast-growing, dynamic environments and aren’t afraid to take initiative
Technical Expertise
- Bachelor’s degree in Information Science, Information Systems, or equivalent experience in a technical consulting or pre-sales role
- 3–8 years of experience in SaaS pre-sales, solutions engineering, technical consulting, or partner enablement
- A strong understanding of cloud technologies and the ability to articulate the benefits of SaaS versus on-premise solutions
- Knowledge of REST APIs, web development fundamentals (HTML/CSS), and at least one programming language (e.g., JavaScript, Node.js, or PHP)
- Familiarity with enterprise software such as SAP, Workday, Single Sign-On (SSO), and Active Directory is a plus
Localization Skills
- Ability to adapt global solutions to meet the technical, cultural, and compliance needs of Japanese customers and partners
- Fluent in Japanese (verbal and written) with excellent English communication skills to collaborate with global teams
Customer & Partner-Focused Mindset
- You excel at simplifying complex technical concepts and delivering them to technical and non-technical stakeholders with a strategic and customer-first attitude
Problem-Solving
- Comfort working in command-line tools, analyzing application logs, and troubleshooting technical integrations
Bonus Skills
- Experience with security and compliance topics in SaaS environments
- Hands-on familiarity with MVP creation using APIs
What You’ll Gain
- The opportunity to shape the future of our presence in Japan as one of the founding team members
- Access to cutting-edge SaaS tools and a collaborative, innovative environment
- Competitive salary, stock options, and benefits tailored to the Japanese market
- A chance to work with a globally distributed team while building something extraordinary in Japan
If you’re ready to lead the charge in transforming internal communications and enabling partners in Japan, we’d love to hear from you!
What We Do
Company communicators want a single place where they can reach and engage all employees across every channel. Employees want a simple and user friendly way to connect with their company no matter if they are desk, frontline, remote or distributed workers. We connect companies with their employees through a branded app, desktop browser, email, or chat, with the goal of establishing community and shared purpose at work.
Why Work With Us
We are quickly taking over the Internal Communications industries and have been named the 2021 Global Employee App Choice by ClearBox Consulting. We have a very collaborative international culture that loves to grow together as much as we love to win together! Join our team during these exciting times of a recent merger and our series D!
