We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!
The Senior Technical Account Manager (TAM) is a core member of the team.
They are responsible for delivering high-quality technical support and coordination for partner programs, ensuring fast and effective communication between external partners and internal teams, and supporting the continuous growth and stability of the platform.
✅ Responsibilities:
Partner Communication:
- Act as the primary technical contact for assigned partner programs.
- Communicate with external partners regarding integration status, technical issues, or data discrepancies.
- Answer partner inquiries about platform functionality, missing features, data checks, and improvement suggestions.
- Escalate complex feature requests appropriately and manage expectations.
Internal Coordination:
- Collaborate with Product and Development teams by creating and prioritizing tasks based on partner requests.
- Initiate bug reports, feature requests, and enhancement tasks in the development backlog.
- Coordinate and organize testing of new features and bug fixes related to partner programs.
- Assist in the onboarding and technical setup of new brands within Referon platforms.
Cross-Department Collaboration:
- Respond to technical and operational queries from internal departments (Affiliate, CRM, Marketing, Finance, Content teams, etc.).
- Manage inbound technical requests from various stakeholders and create appropriate action plans.
Platform Monitoring and Incident Management:
- Monitor the health of the platform and partner integrations proactively.
- Investigate and resolve incidents involving external partners or internal systems.
- Push incident resolution internally and externally, escalating when necessary.
✅ Requirements:
- Strong communication skills (both written and verbal, English proficiency required).
- Deep understanding of affiliate marketing, tracking, and postback systems.
- Ability to prioritize and manage multiple tasks effectively in a high-paced environment.
- Proficiency with task management and incident tracking systems (e.g., Jira, Service Desk).
- Experience working with analytics dashboards (Power BI, custom reporting systems).
- Solid technical literacy: APIs, tracking links, postback troubleshooting.
Bold moves start here. Make yours. Apply today!
Top Skills
What We Do
BrainRocket is a software development company and digital solutions provider.
We have created over 40 cutting-edge products across 20 different markets.
With over 1,300 talented minds and offices in Cyprus, Malta and Portugal, our team is determined to create groundbreaking ideas and products.
To achieve this, we focus on creating a supportive culture that encourages both personal and professional growth within a positive and welcoming environment
