Senior Systems Engineer (SCOM)

Title

Senior Systems Engineer (SCOM)

We are looking for Systems Engineer who will be responsible for providing specialist, high-level technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. Responsible for high-level troubleshooting and system security, and ensures repairs are undertaken in accordance with organisational policy and standards. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed.

The job purpose of a Microsoft System Center Operations Manager (SCOM) Senior Systems Engineer is to ensure the effective deployment, configuration, monitoring, and management of SCOM within our and our clients environments. The engineer will play a critical role in maintaining system health, optimizing performance, and ensuring the availability and reliability of the SCOM services. As a Senior Systems Engineer you are a subject matter expert and provide technical leadership to your peers.

Key responsibilities:

SCOM Deployment and Maintenance:

• Install, configure, and upgrade SCOM components and management packs.

• Customize monitoring solutions to meet business and technical requirements.

Monitoring and Alert Management:

• Develop and configure alerts, dashboards, and reports tailored to organizational needs.

• Analyze and respond to alerts to ensure quick resolution of IT incidents.

Troubleshooting and Support:

• Act as the escalation point for complex SCOM-related issues.

• Collaborate with application, network, and systems teams to troubleshoot problems.

Automation and Scripting:

• Create PowerShell scripts to automate repetitive monitoring and maintenance tasks.

Documentation and Training:

• Prepare detailed documentation for configurations, procedures, and troubleshooting steps.

• Provide guidance and training to junior team members and end-users.

Stakeholder Collaboration:

Work closely with IT operations, developers, and other stakeholders to ensure monitoring aligns with service level agreements (SLAs) and business goals.

Core responsibilities:

Outcome Goals

• Minimized downtime and enhanced system reliability through proactive monitoring.

• Optimized resource utilization and system performance.

• Comprehensive visibility into IT systems and applications.

• Swift resolution of IT incidents with minimal business impact

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Service Desk

• Peers within the Group

• Operations Manager

Reasons for Interaction:

• Call Management

• Collaboration and mentoring

• Provide input and feedback

External:

• Clients (End User)

• Customer Management

• Vendors

• Third Party Service Providers

Reasons for Interaction:

• Assist with incident, request and projects

• Presentations, RCA’s, meetings, feedback and reports

• Vendor projects and escalations

• Collaborate on issues resolution and projects

Education Qualifications:

• Matric; National Certificate or Technical Support NQF Level 4 SAQA ID 78966.

• National Diploma or relevant B Degree

Professional Qualifications

• ITIL Foundation

• Microsoft System Center Configuration Manager and Cloud Services Integration

Infrastructure Services

• MCSE

• Scripting and PowerShell

• Microsoft Certified Associate +

• Microsoft Certified Expert

• Relevant Equivalent Certification

Manage Monitor and Automation Services

• Microsoft Certified Technology Specialist

• MCSE

• Microsoft Certified Associate +

• Microsoft Certified Expert

• AWS Certified DevOps Engineer Professional​

• Relevant Equivalent Certification

Data Services

• Microsoft Certified Solution Associate: SQL

• MCDBA

• Microsoft Certified Associate +

• Microsoft Certified Expert

Years of experience:

• More than 5 years Technical Support with an emphasis on MS SCOM and Server Operating Systems, Networking and Applications.

• Demonstrated solid Technical skills, knowledge and experience in the maintenance, support and troubleshooting of Infrastructure, Windows Server Operating Systems, Active Directory, Group Policy and supporting services and Hardware.

Manage, Monitor and Automation Services

• Of which at least 5 years’ experience in the support and administration of Enterprise Platform where at least 1 year has been in a senior support position. (e.g., SCOM, SCCM, SCOrch, Azure Monitor)

Other requirements:

• Reliable Transport and travel for work

• Provide backfill for customer and support staff when required.

• Communication (Written and Verbal) - Clear, concise, good command and conveyance of language

• Conflict management

• Excellent prioritisation skills.

• Strong problem-solving skills.

• Ability to work independently and within teams.

• Ability to impart and share knowledge and skills.

• Ability to work under pressure

The incumbent is required to have demonstrated the following competencies:

• Strategic Thinking: Examines issues and creates plans with a long-term perspective. Generates ideas and critically evaluates future scenarios. Applies external and internal factors to strategy development. Considers long term strategic impact when making decisions or setting direction. Ensures that short-term goals support long-term strategy.

• Business Acumen (Commercial mindset). Uses a methodical problem-solving approach as a foundation for effective decision making taking into account importance, urgency, risk and financial implication.

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.

• Advanced Problem Solving: Anticipates, identifies and defines problems. Seeks root causes. Develops and implements practical and timely solutions.

• Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 

• Change Advocate: Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

Languages

English