Senior Systems Engineer, Cloud and Enterprise Agents

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The goal of the Cloud and Enterprise Agents team is to provide a real-time network monitoring platform that measures, correlates, and visualizes synthetic data about global network conditions. This data allows our customers to gather performance metrics about network services and servers that they depend on and make informed decisions about how to take action should something go wrong. 

As a Systems Engineer on the Cloud and Enterprise Agents team you will help the Enterprise Agent team develop the Enterprise Agent in many of its physical and virtual deployment targets.

We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective.

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You will be working within an application development team to ensure the reliability and performance of our Enterprise Agent.

Responsibilities

• Management and addressing of agent code change in service of upgrading library, and OS systems
• Driving the management of containers and release versions such as security approvals
• Developing and running automation and efficiency in the capacity of new upgrades (automation experience not require)
• Enhancing functionality of network lab services for utilization of other teams and their use cases

Required Skills

• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols
• Infrastructure as Code skills, ideally with Terraform, Puppet and Kubernetes
• Ability to write high quality code in Python, Go, or equivalent languages
• Ability to design and implement scalable and well tested solutions
• Strong communication and documentation skills
• Strong sense of ownership, drive and an obsessive attention to detail

Preferred Skills

• Networking engineer experience, such working with and setting up a lab or troubleshooting network 
• Knowledge of cloud providers, ideally AWS

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.