WMS Senior Systems Configurator

Description
Workplace Classification:
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to their primary work location three times per week, at minimum, or other frequency dictated by the business.
The Role:
We are seeking an experienced WMS Senior Systems Configurator (Infor WMS Preferred) to lead the design, implementation, and support of warehouse management solutions within a fast-paced environment. This role requires a deep understanding of warehouse operations and extensive experience in configuring and troubleshooting Infor WMS systems to meet complex business needs.
Responsibilities include collaborating with cross-functional teams to analyze requirements, design solutions, execute testing, and provide post-deployment support. The ideal candidate will possess strong technical and communication skills, advanced SQL expertise, and a commitment to delivering high-quality, efficient, and scalable solutions. Additionally, mentoring junior team members and ensuring system alignment with organizational goals are key aspects of this role.
What You'll Do (Responsibilities):

• Possess a thorough understanding of the 4 walls of a warehouse and all the operational processes.
• Participate in the full lifecycle of Infor implementation and support projects, including information gathering, analysis, design, implementation, testing, and go-live processes as part of the GM Infor deployment team.
• Design and configure efficient Infor WMS solutions based on detailed requirements and system specifications.
• Demonstrate technical writing proficiency for system design specifications and user documentation of software systems.
• Collaborate with business teams to gather and understand issues/problems, recommending effective solutions.
• Develop and execute unit test plans, and assist in QA and UAT testing of the developed solution.
• Support business and IT partners with Infor WMS related inquiries.
• Deploy solutions into production following successful QA and UAT testing.
• Provide post Go Live Support after deploying the solution into production.
• Actively engage in the identification / remediation of software issues related to code or solutions quality, security, and/or pattern/frameworks and software usability or end user related issues:
  • Address any defects raised quickly with the intent of minimizing any impact to business.
  • Provide support and take lead in resolving any high priority tickets.
  • Have strong knowledge of maintaining and debugging live software systems. Analyze and understand the logs. Dedicatedly engage in the remediation of software issues related to code/solutions quality and/or security.
  • Diagnose server and network related issues that could impact production.
• Ensure high service delivery performance.
• Support integrating software with existing software/systems.
• Collaborate with architects and data scientists to ensure alignment with design patterns and frameworks.
• Manage Infor WMS environments, including application installation and patching.
• Mentor software configurators and review their work.

Additional Description
What You'll Need (Required Qualifications):

• Bachelor's degree required
• 5+ years of direct experience and knowledge of WMS (Infor WMS or equivalent) implementations, troubleshooting and support
• Proficiency in applying base WMS functionality and configurations to meet client/business needs
• Expertise in researching and recommending custom designs to resolve business challenges
• Knowledge and experience with configuration of highly complex COTS application
• Ability to interpret business requirements into application configuration tasks
• Research and recommend custom design to resolve client/business issues/problems
• Strong SQL Server and SQL language knowledge

People Skills:

• Great communication skills (oral and written) and ability to work independently or in group settings as needed
• Great attitude and commitment to get the job done

What Will Give You A Competitive Edge (Preferred Qualifications):

• Experience with additional INFOR solutions, such as INFOR SCE, OS, and BIRT reporting tools
• Strong technical and non-technical presentation skills, with the ability to communicate complex topics to non-technical audiences
• Ability to work effectively across business and IT functions
• Familiarity with relational database concepts and Unix
• Preferred experience with Agile, Scrum, iterative, or waterfall development methodologies
• Understanding of end-user devices and their configurations, including printers
• Experience in creating and supporting labels and reports

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
• This job may be eligible for relocation benefits.
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