Senior System Integration Consultant - API Specialist

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

General description:

A System Integration consultant is responsible for the technical and/or operational workstream in a conversion project. We refer to a conversion project when a travel agency (TMC, Leisure agency or OTA) moves all or a part of their Air/Car/Hotel/Rail business from a competitor GDS to Sabre.

As a key priority, the candidate will be assigned to support the growth strategy plans in Europe, by managing assigned tasks through the various phases of promotion, technical analysis pre-migration, implementation, and post migration support.

Responsibilities:

• Supports conversion projects in Europe and Africa.

• Supports scoping studies and scope revalidations.

• Ensures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, B2B, B2C, Corporate Booking Engines etc.).

• Works closely with technology partners to ensure successful implementation and integration of their respective products.

• Adopts all standards and processes specified in the playbooks for delivery from configuration to installation and testing and integration of all required products.

• Plans and conducts customer training (virtual or onsite). 

• Executes Floorwalking: Provides support to agents during first days after go-live either virtually or onsite until client is running as BAU.

• Maintains a very close working relationship with customer’s Operations & IT counterparts.

• Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc.

• Persuades the customer to prioritize and implement projects to adopt Sabre‘s products first and demonstrates Sabre products/solutions as required to secure new sales/product adoption.

• Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above parity.

• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology.

• Manages customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

• Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s challenges.

Profile Qualifications:

• Proven experience in travel industry, including E2E workflow & common operational knowledge.

• Fluency in Spanish is a must for this role.

• Strong understanding of at least one GDS.

• Technical experience in customer facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry.

• In-depth experience of working with Corporate and Leisure travel agencies across the EMEA region.

• Knowledge of development tools, including APIs and Web Services is a must

• Proactive approach to technical problem solving and customer engagements.

• Ability to analyze, identify and resolve complex problems in daily operations.

• An innovative thinker with the ability to approach situations from a different yet logical perspective.

• Highly developed communication and presentation skills.

• Understands the complexity of a fast-paced technology business and works well in a matrix organization.

Other Information:

• Languages: English and Spanish fluent both written and verbal (additional languages are a Plus)

• Travel required: 25% of the time.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.