Senior System Engineer (Bilingual Spanish/English)

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Toptech Systems is a global industry leader in automation and data management services. All of our hardware and software products are designed in-house, allowing us to provide excellent customer service to our clients at all levels of the supply chain.

Summary

The Senior Systems Engineer (SE) analyzes requirements and advises customers on use of Toptech’s Terminal Management Systems and other process control systems to improve operational efficiencies at the customer’s operations. Working in a team environment, the Senior SE uses systems analysis techniques to consult and advise customers regarding hardware, software and terminal operations systems. In addition, they are responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer. They educate customers on products, various functionality available, and customizable features which may be designed in collaboration with Toptech’s commercial and solutions design team. The primary goal of the Senior SE is to be a trusted advisor to our customers:

• Educating them on best practices which lead to improved operational efficiency
• Minimizing operations down time due to implementations and errors
• Creating raving fans with each interaction which leads to future sales of Toptech products

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primary duty is the performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to systems problems.
• Provides specialized technical assistance on Toptech’s highly customized software products by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone or pager as required.
• Consults with clients to gather information about customer’s operations and specific needs, objectives, functions, features, and input and output requirements at their terminal operations facility.
• Advises customer regarding best practices and how operational efficiencies and product flow through may be improved to drive customer revenue through use of Toptech Systems’ products and practices.
• Advises client how to best configure system architecture and software to meet client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime.
• Partners with the commercial team to accommodate customer’s unique needs through use of Toptech Products at their specific terminal operations, including pre-sales and post-sales support.
• Utilizes discretion and independent judgment to ensure customer’s operations are efficient and ensure minimal operational and financial impact due to customer’s operations down time due to customized configurations or product deployments at their operational facilities. Trains end users.
• Be point of escalation for System Engineer I and System Engineer II issues and provide subject matter expertise in resolving issues.
• Represent Support Manager in customer calls and internal meetings where subject matter expertise is required.

Education and/or Experience

Bachelor's degree in MIS, IT, Computer Science, or Engineering with a minimum GPA of 3.0. Prior technical or software development internships preferred. Red Hat Certification and database knowledge a plus. This role may require significant travel to advise customers at their locations both nationally and internationally while observing company’s policy with regards to travel expenditure and a valid driver’s license.

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.