Senior System Administrator

Who We Are:  

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.   

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need: 

The Senior System Administrator at Synapse Health will play an important role as we scale our organization. This role will focus on the management of all hardware and software assets deployed to employees and will partner to plan the overall approach of our internal cloud applications and infrastructure. You will be working with the VP of IT on strategies for many elements of IT including procurement, hardware evaluation, Microsoft Azure and Intune, and more. 

What You Will Do: 

• Provide escalation Tier 3 support and technical assistance through investigation and root cause analysis. 
• Manage device configuration, application policies including MIM (Mobile Information Management) and device provisioning automation. 
• Provide technical support within our Azure Cloud Infrastructure. 
• Assist in Vendor Management by maintaining relationships and contracts related to hardware, software, and IT services. 
• Provide strategic input on the selection and implementation of third-party systems where necessary (billing, operations, call center, etc.). 
• Provide communication to the company on maintenance, upgrades, and outages. 
• Manage vendor logistics and system reviews. 
• Drive the development and implementation of enterprise-wide IT policies and standards to enhance system reliability, security, and scalability. 
• Mentor junior IT staff, fostering growth and ensuring alignment with best practices. 

What You Have: 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:  

• A bachelor’s degree in computer science, IT, data science, or another related field, or equivalent combination of education and experience. 
• At least 5 years working in IT support and system administration. 
• Have managed software for more than 50 people, responsible for implementing user requests and security configurations. 
• General knowledge of hardware/computers. (Laptops, docks, headsets, cameras, etc.) 
• Experience with Azure Entra and Intune (Group Policies, User/Group Management) best practices. 
• Having managed a multi-month project and delivered a final, well-implemented outcome. (Built project plan beforehand and was responsible for follow-up and scheduling with stakeholders). 
• Capable of learning corporate, departmental, and position-specific software systems. 
• Proven ability to lead cross-functional IT initiatives and manage competing priorities. 
• Experience training and presenting technical knowledge to general users. 
• Demonstrated experience in architecting scalable cloud solutions, including optimizing cost and performance. 
• Experience presenting technical proposals to leadership and collaborating on strategic decision-making. 
• Possess excellent organizational skills. 
• Communicate effectively through both verbal and written channels. 
• Apply strong analytical skills to solve problems efficiently. 
• Exhibit meticulous attention to detail and maintain a high level of accuracy. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

What Sets You Apart:   

• You feel comfortable working within and supporting a wide range of cloud solutions. 
• Advanced scripting abilities for automation and infrastructure optimization. 
• General knowledge of Jira configuration. 
• Experience managing network devices including DNS and VPN configurations. 
• Working knowledge of HIPAA and SOC2 requirements across the enterprise. 
• Having worked on or managed hardware and software helpdesk. 

What Sets Us Apart:   

• Professional growth opportunities with compelling career paths  
• Healthy work-life balance culture with paid time off (PTO)  
• Medical, dental and vision insurance for full-time team members  
• 401K savings plan with employer contribution match  

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.