Senior Support Specialist

Posted 22 Hours Ago
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Windsor, Berkshire, England
Hybrid
Senior level
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
The Role
The Senior Support Specialist will serve as a product expert, supporting healthcare and financial sectors globally, utilizing advanced technologies in a fast-paced environment. Responsibilities include customer solutions delivery, teamwork, continuous learning, and mentoring in various tech areas, while also leading technical discussions with stakeholders.
Summary Generated by Built In

Job Summary:

Senior Support Specialists who are product specialists supporting the development and administration of public and private Healthcare, and financial sectors, both in the UK and internationally, working with advanced healthcare technologies, multiple operating systems, complex networks, and hosted environments in the cloud and on-premises.

This is an office based role, and the first 3 months will be fully office based in our Windsor, UK location. 

Job Responsibilities:

  • Contribute to a smart, cooperative, problem-solving team in a fast-paced environment.
  • Deliver customer solutions in accordance with InterSystems service standards.
  • Work with a broad range of proven and cutting-edge technologies in areas including object, web, relational, networking, storage, high availability, performance, integration, cloud, and database.
  • Continuous self-learning and gaining an in-depth knowledge of these technologies.
  • Develop leadership skills working with developers, managers, and other stakeholders.
  • Follow a career path with InterSystems core database technology, application development tools, applications integration, system performance, or solution architecture.
  • Encouraged to develop and apply creative problem-solving tools and skills.
  • Acquire expert knowledge to act as a mentor or a go-to-person on specific technologies.

 

Job Requirements:

  • BSc in Computer Science, Engineering or hard Science, or equivalent qualification
  • Very strong analytical and problem-solving skills
  • Programming experience in a software language utilized by InterSystems’ products
  • Strong communication and interpersonal skills
  • Passion for solving complex interesting problems
  • Experience with developing debugging tools for Unix/Linux or Windows environments
  • Ability to lead technical discussions with senior developers and managers
  • A high level of understanding of interface development is an advantage.


About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Top Skills

Unix/Linux
Windows

What the Team is Saying

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The Company
HQ: Boston, MA
1,800 Employees
Hybrid Workplace
Year Founded: 1978

What We Do

InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.

Why Work With Us

Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.

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About our Teams

InterSystems Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. Once this period is up, they can drop down to 3 days in the office, one of which must be a Monday.

Typical time on-site: 3 days a week
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