Senior Supervisor Technical Consultant

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Supervisor Technical Consultant in Austin, TX:
 

Job Duties: Serve as a Trusted Advisor, drive conversations with our customer’s Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where the Architect does not have direct authority over all resources. Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture and design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure and troubleshoot key customer implementation issues and drive issues to successful resolution. Lead the evaluation of business and technical requirements from a senior level. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Identify and pro-actively manage risk areas and commit to seeing an issue through to complete resolution and negotiate solutions to complex problems with both the customer and third-party partners while managing customer expectations and build relationships with internal and external business partners and contribute to broader goals and growth beyond the scope of a single customer engagement. Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual and team growth. Serve as an active contributor to the practice knowledge and resource base and mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues. Hire, fire, supervise direct staff and their work product. Manage team to assign appropriate tasks to meet deadlines and team goals. Telecommuting is an option. 
 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field
 

Special Skill Requirements: (1) Designing and developing business requirements; (2) Apex; (3) Visualforce; (4) Aura Framework; (5) SOAP Integration; (6) REST Integration; (7) SOQL; (8) SOSL; (9) Agile methodology; and (10) JIRA. 
 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 21-1235. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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