Senior Staff Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
STEP Strategic Operations is the operational engine and heart of the STEP organization, driving exceptional strategic value for our employees and customers. Across our teams, we support strategic STEP wide programs, product and portfolio operations, strategic business operations for our Workflows and Experience org, STEP persona learning and development (incl. onboarding and in-role training) and lead strategic customer engagement efforts with our COO and STEP leadership.
We are seeking an experienced Senior Staff Product Manager with an interest in product operations to join our talented team. As the Senior Staff Product Manager, you will play a pivotal role in shaping and driving the strategic operations for all ServiceNow's product managers. This includes work on the culture, tools and processes, training, and data for the ServiceNow product managers, while also representing product to the rest of the company. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the product space.
What you get to do in this role:

• Product strategy, vision, and process - develop and articulate a clear product strategy for our PM Tooling and the processes that align to it. Define and communicate the long-term vision, ensuring alignment with industry trends and product manager (customer) needs
• Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products and programs. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
• Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
• Stakeholder engagement - Communicate common priorities for product manager effectiveness across BUs and build consensus.
• Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes
• Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product and program status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders
• Assume leadership responsibilities as an accountable owner who is committed to the outcome of making our product managers more efficient, effective, and empowered.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact
• 12+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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