Senior Staff Product Designer (Marketplace)

Senior Staff Product Designer (Marketplace) 

About Coupang 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Team Description 

The Coupang Marketplace business is responsible for providing a scalable platform where sellers of any scale and size can be successful selling on Coupang. In this role, you will have opportunity to deeply understand the vibrant online seller community in South Korea and Asia. Coupang Marketplace is seeing significant year-over-year business growth, and we are building the team to get us there. 

Marketplace is one of the Coupang's fastest-growing teams, with an ambitious product and feature roadmap in the works. We are looking for motivated leaders who enjoy working with smart people to innovate and make history by solving complex and exciting problems. 

About the Role 

We are seeking a highly skilled and experienced Senior Staff User Experience Designer to build and deliver a best-in-class seller experience for Coupang's one of the fastest-growing businesses, Marketplace. The ideal candidate will be responsible for crafting and implementing user-centered design strategies to enhance the overall Marketplace seller journey and drive the best experience. 

Key Responsibilities 

• Develop and execute a comprehensive user experience strategy aligned with the company’s business objectives. 

• Provide strategic direction for the Seller and Supply Chain verticals, ensuring alignment with overall company goals. 

• Develop and mentor a team of UX/UI designers, researchers, and analysts to deliver high-quality user experiences. 

• Foster a collaborative and innovative work environment that encourages creativity and continuous improvement. 

• Conduct user research, including usability testing, surveys, and interviews, to gain insights into customer needs and preferences. 

• Analyze data and metrics to identify areas for improvement and inform design decisions across all verticals. 

• Oversee the design and implementation of user experiences across multiple platforms, including web, PWA (M-web), iOS, and Android applications. 

• Ensure consistency and coherence in design elements and interactions across all platforms to provide a seamless user experience. 

• Manage the user experience of both B2C consumer-facing apps and B2B applications, catering to the unique needs and preferences of each user segment. 

• Oversee the design and optimization of the online retail experience, including product discovery, category navigation, and checkout processes. 

• Collaborate with cross-functional teams to ensure seamless integration of user experience enhancements into the retail platform. 

• Lead initiatives to enhance the post-purchase experience, including order tracking, returns, and customer support. 

• Implement innovative solutions to streamline processes and resolve customer issues efficiently. 

• Collaborate with product managers and development teams to prioritize and implement features that enhance user satisfaction and drive business growth. 

• Collaborate with stakeholders across departments, including Marketing, Operations, and Categories, to ensure alignment and integration of user experience initiatives. 

• Communicate regularly with executive leadership to provide updates on UX strategy and performance metrics. 

Key Experience 

• Bachelor’s degree in Design, Human-Computer Interaction, or related field; Master’s degree preferred. 

• Minimum of 8-10 years of experience in user experience design. 

• Proven track record of designing and implementing successful user-centered design strategies in an e-commerce or retail environment. 

• Strong understanding of user research methodologies, usability principles, and data analysis techniques. 

• Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams. 

• Experience working with agile development processes and collaborating with engineering teams. 

• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software. 

Traits and Competencies 

• Able to operate autonomously to manage projects and their business stakeholders in a fast-paced environment and remain focused amidst frequently changing requirements. 

• Able to pitch and hold in depth discussions with the C-level stakeholders. 

Skills and Qualifications 

• Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical experience. 

• Excellent written and verbal communication skills in English. 

Recruitment Process and Others 

Recruitment Process: Application Review - Phone Interview – Design Exercise - Onsite Interview - Offer 

(The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.) 

Others: 

• This job post may be closed early if all openings are filled. 

• If there is any false information in the application, the offer may be cancelled. 

• Veteran status or disability will not result in any disadvantages in the recruitment process. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Privacy Notice    

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.    https://www.coupang.jobs/en/privacy-policy/    

Document Return Policy.  

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.    

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.    

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  

Equal Opportunities for All 

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.