Senior Staff Hardware Architect (Shared Storage)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Senior Staff Hardware Architect - Shared Storage, you will directly report to the Senior Manager of Hardware Architecture, working on projects that shape the hardware underpinning ServiceNow's global cloud, with a focus on shared storage systems. The systems you select, design, and grow will help ServiceNow continue to grow to new heights, and to evolve with emerging technologies and customer requirements. This will be a highly collaborative role, contributing to a number of critical projects across the ServiceNow datacenter landscape.
What you get to do in this role:

• Drive hardware enhancements from original concept through final implementation across all system architectures and assess impact to performance and capacity.

• Evaluate and test new products, frequently prior to general availability, identifying root cause issues through testing and making sound recommendations to resolve issues.

• Work closely with operational storage teams and other internal stakeholders to understand requirements and scope solutions.

• Identify novel technologies and architectures - and benchmark potential changes to prove your theories.

• Effectively communicate the value of new and emerging platforms to the ServiceNow organization, internally.

• Serve as top-tier escalation for complex hardware issues.

Qualifications
To be successful in this role you have:

• Production experience with block-based shared storage systems.
• Production experience with NFS, CIFS, or other file storage protocols.
• Working experience with object-based storage protocols (S3, etc.)
• Working experience with FC/FCoE zoning and its related disciplines and terminologies.
• Working experience with datacenter networks.
• Familiarity with the product lines of at least 3 major current shared enterprise storage vendors (Dell/EMC, Pure Storage, NetApp, etc)
• Familiarity with cluster networking protocols/hardware (InfiniBand, etc.)
• Demonstrated ability to successfully lead complex projects.
• Excellent communication & customer skills, conflict management, and interpersonal skills required.

Basic Qualifications:

• 10+ years of shared storage architecture design and implementation experience in production environments.

• 10+ years profiling and evaluating performance of Linux servers in production environments.
• 5+ years of production experience with NVMe-oF, FC, FCoE, iSCSI, or other block storage protocols.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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