Senior Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This Opportunity

This job posting is being used to collect and evaluate your profile as an aspiring candidate in our upcoming Hiring Requirements. Only those who were phone screened by the Talent Acquisition Team on this job posting will be invited to our recruitment hub.

Key Responsibilities:

• Manage and monitor the end-to-end shipment process on behalf of customer logistics department.

• Coordinate with various stakeholders in shipment process handling.

• Orchestrator the overall flow of an end-to-end shipment.

• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.

• Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.

• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.

• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.

• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.

• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow. 

• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.

• Establish and strengthen customer relationships.

• Comply to specific customer SOP and monitor respective KPIs.

• Execute reports or other tasks assigned by Team Leader/Manager.

Qualifications:

• Minimum of 3 years shipping, forwarding, supply chain operations or BPO background with Logistics/Shipping Clients

• Strong customer service experience

• Exposure in dealing with customers and vendors

• Planning, booking and documentation expertise

• Excellent communication skills

• Knowledgeable in MS Excel

• Willing to work on a dayshift to mid-shift schedule and hybrid work setup

Functional & Technical Competency:      

• Proficient in Transportation Management Systems and Cargo planning.

• Advanced skills in MS Excel; with experience in reporting thru MS Excel.