POSITION OVERVIEW
The Senior Solutions Engineer is a key technical leader responsible for designing and optimizing solutions for current and prospective customers leveraging the GeorgeJon technology stack (software and hardware configurations). This role ensures that architectural best practices align with evolving business and industry needs while driving innovation in eDiscovery platform solutions.
Beyond customer engagements, the Senior Solutions Architect collaborates with internal teams to define, develop, and evolve standardized products, service offerings, and technical frameworks. By maintaining deep expertise in the eDiscovery industry and customer workflows, this individual plays a pivotal role in shaping the customer journey and technology strategy.
RESPONSIBILITIES
- Design and implement innovative technical solutions that align with customer objectives while effectively managing expectations.
- Define, validate, and maintain best practices for all components of the GeorgeJon platforms, ensuring scalability, security, and performance.
- Collaborate with internal teams to provide clarity on product capabilities, technical trade-offs, and implementation feasibility.
- Identify, research, and develop solutions to address customer challenges in hosting and managing eDiscovery environments.
- Engage with the eDiscovery industry to maintain relationships with vendors, technicians, and key stakeholders.
- Act as a trusted technical advisor, engaging with customer stakeholders via direct consultations, on-site visits, and industry trade shows.
- Develop and maintain technical documentation, architecture diagrams, and standardized methodologies.
- Assist in defining standardized documentation and scoping methods to enhance the accuracy of product and service pricing proposals.
- Ensure all solutions adhere to GeorgeJon’s best practices for security, efficiency, and reliability.
- Employ superior problem-solving and critical-thinking skills to deliver optimized, forward-thinking solutions.
REQUIRED QUALIFICATIONS
- Expertise in managing and architecting eDiscovery platforms, including Relativity, Reveal, and Nuix.
- Strong experience with both server-based and cloud-based eDiscovery solutions.
- Proficiency in server administration (Windows Server, Linux).
- Critical thinking and independent problem-solving skills to address complex technical challenges.
- Ability to quickly learn and adapt to new technologies and changing eDiscovery landscapes.
- Strong communication skills with the ability to translate technical solutions into business value.
- Availability to travel up to 10% for client engagements, industry events, and on-site consulting.
PREFERRED QUALIFICATIONS
- Proficiency in storage solutions, including DAS, SAN, NAS, and local storage architectures.
- Networking expertise, including firewalls, switching, and perimeter security.
- Virtualization experience, particularly VMware and its integration with storage and networking.
- Advanced knowledge of multiple eDiscovery applications beyond Relativity, Reveal, and Nuix.
- Relevant certifications, including:
- Relativity Infrastructure Specialist or Relativity Certified Administrator (RCA)
- SQL, Microsoft MCP, MCSA, MCSE
- Citrix CCEA, CCIA, or Cisco CCNA
- VMware VCP
Top Skills
What We Do
GeorgeJon is a specialized technology advisory and services firm focused solely on the eDiscovery, Investigations and Governance industries. Since 2008, GeorgeJon has optimized technology platforms and operations for a global client base, supporting internal staff and supercharging platform performance/security while shrinking total ownership costs. We deliver tangible, bottom-line results that are driven by strategic architecture and workflow assessments, ongoing management/support, 24x7 Hypercare, and a Dell OEM technology stack built with two decades of best practices. For more information, visit georgejon.com.
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