Senior Solutions Engineer - Command Platform

As a Senior Solutions Engineer, you will play a key role within the platform engineering team, working at the crossroads of sales, engineering and business support. In this dynamic position, you'll have the opportunity to drive meaningful process improvements, develop cutting-edge automated solutions and deliver exceptional technical results that exceed customer expectations.
This role values your experience in collaborating with customers, sales teams, or business support functions. More importantly, your passion for building innovative technical solutions and automating challenges will be at the heart of your success in this position.
About the Team
This team is responsible for designing, implementing and maintaining scalable technical solutions that address complex business challenges. They collaborate closely with sales, product and customer success teams to build innovative, automated processes that streamline operations and enhance efficiency.
From troubleshooting technical issues to providing expert guidance to business support teams this team is instrumental to our ongoing success.

• Energetic, Passionate, Fun and Enthusiastic
• Self-Motivated and Accountable - we are able to take direction and manage
• Committed to Continuous Learning - we hold a strong interest in learning and adapting to new tools and techniques

About the Role
You come from a strong support or technical background, bringing hands-on experience in troubleshooting and problem-solving. You have a natural talent for identifying challenges and crafting innovative solutions, and you're driven by a desire to build impactful, automated systems. Collaborative by nature, you thrive in an engineering team environment, contributing your skills and insights to deliver technical solutions that make a real difference for customers and the business.
In this role, you will:

• Oversee operational processes supported by the Command Platform, including sales order fulfillment, licensing, account management, and facilitating customer mergers, acquisitions, and divestitures, alongside comprehensive data management.
• Act as a technical liaison between sales, product, and engineering teams, troubleshooting and resolving complex technical issues related to the Command Platform.
• Deliver training and technical support to users and stakeholders while serving as the subject matter expert for back-office operations.
• Administer user authentication, manage role-based access controls, and oversee identity management protocols.
• Develop and implement automated solutions to streamline routine tasks, enhancing efficiency and reducing workload.
• Maintain and update system documentation, configurations, and standard operating procedures to ensure seamless operations.
• Monitor system performance and uptime, optimizing for efficiency and reliability.
• Perform regular updates, patches, and upgrades to uphold stability and security across the Command Platform.
• Collaborate closely with internal and external auditors to provide ongoing compliance support and ensure adherence to regulatory standards.

The skills you'll bring include:

• Ability to troubleshoot complex system issues and work in a fast-paced environment
• Logical thinking and analytics skills for debugging and root cause analysis
• Strong written and verbal communication skills to interact with technical and non-technical stakeholders
• A service-orientated approach when addressing user requests and system issues
• Ability to translate complex technical concepts into user-friend explanations
• Ability to document processes and troubleshooting guides clearly
• Willingness to learn new technologies and adapt to evolving SaaS environments
• Familiarity with monitoring/logging tools
• Hands on experience with one or more programming languages
• Experience in SQL and RDBMS (PostgreSQL, MySQL, Oracle, SQL Server, etc.)

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
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