Senior Solutions Architect

Want to help us help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Classy is looking for a Senior Solutions Architect to join our post-sales Technical Solutions Team adjacent to Professional Services. In this hands-on role, you will be responsible for scoping, designing, and validating scalable solutions for nonprofit customers’ implementation of Classy’s software. This role is execution-focused, working directly with Classy's nonprofit customers to implement technical solutions and accelerate adoption. 

As a Senior Solutions Architect, you will play a key role in bridging pre-sales and post-sales, ensuring a smooth transition from technical discovery and solution design during the sales cycle to implementation and execution. You will collaborate closely with Solution Engineers, Implementation Project Managers, and Technical Account Managers to accelerate solution adoption and campaign launches.

The job…

1. Pre-Sales Technical Advisory

• Accelerate the sales cycle by addressing technical blockers and providing integration guidance early in the process.
• Advise Solution Engineers on any additional technical discovery and feasibility assessments required during the sales process.
• Collaborate with Solution Engineers on proof of concepts and prototypes to validate proposed architectures
• Provide clear solution recommendations, outlining trade-offs, technical constraints, and scalability considerations.
• Design and scope healthy implementations for RFP’s and SOW’s

2. Solution Design & Technical Execution

• Own the technical design and execution of customer solutions within the full Classy product suite, ensuring feasibility, scalability, and alignment with Classy’s platform architecture.
• Translate business needs into clear, actionable technical requirements for implementation teams to build.
• Create and document reusable solution patterns for common use cases (e.g., memberships, premiums, giving cart)
• Provide guidance on customer’s implementation of Classy’s Salesforce integration, ensuring plans adhere to Salesforce best practices for configuration, functionality, and performance optimization.
• Design and lead discussions around Classy’s Salesforce integration architecture, focusing on technical and functional alignment with customer goals.

3. Customer Engagement & Implementation Oversight

• Serve as the primary technical resource during implementation, ensuring solutions are built according to specifications and best practices.
• Act as a trusted advisor to customer technical teams, project managers, and implementation specialists 
• Proactively identify and mitigate risks related to solution adoption and campaign launch.
• Guide implementation teams in solving complex integration challenges and optimizing technical execution.

4. Continuous Improvement & Best Practices

• Develop, implement, and document Salesforce-specific integration frameworks and reusable assets to streamline campaign launch.
• Provide technical feedback from real-world implementations to refine internal best practices and improve future solution designs.
• Maintain expertise in Salesforce, enterprise SaaS ecosystems, and API-based integration frameworks.
• Stay informed on emerging best practices, customer needs, and technology trends to continuously evolve solution approaches.

You… 

• 5+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills 
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred… 

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industry

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $125,000 - $187,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

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Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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