About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
As a Solutions Architect working in our Solutions team, you’ll be responsible for Lead the design and implementation of complex solutions for new and existing clients, being the technical expert for customers throughout the presales process working closely with sales team to ensure account wins.
What You’ll Do
- Solution Delivery:
- Lead the design and implementation of complex solutions for new and existing clients, ensuring they align with the clients' business objectives and requirements.
- Collaborate with cross-functional teams, including developers, engineers, and project managers, to ensure successful delivery of the proposed solutions.
- Define project scope, deliverables, timelines, and resource requirements, and actively manage project risks and issues. - Client Engagement:
- Act as the primary technical point of contact for clients, understanding their needs and pain points, and proposing appropriate solutions to address them.
- Conduct workshops and discovery sessions with clients to gather detailed requirements and provide expert guidance on technical aspects of the solution. - Product Organization Liaison:
- Work closely with product managers and product development teams to communicate client requirements and feature requests, contributing to the product roadmap and evolution.
- Participate in product planning sessions to provide insights on technical feasibility and scalability of new features or enhancements. - Pre-sales Support:
- Collaborate with the sales team during the pre-sales process, providing technical expertise and insights to create compelling demonstrations and proposals for potential clients.
- Assist in articulating the value proposition of the proposed solutions and addressing technical concerns raised by clients during the sales process. - Technical Demos:
- Develop and deliver engaging technical demonstrations and presentations to showcase the capabilities of the company's products and solutions.
- Tailor demonstrations to address specific client needs and use cases, emphasizing the unique selling points our the solution. - Technical Expertise:
- Maintain an up-to-date knowledge of the company's product offerings and capabilities, as well as industry trends and emerging technologies relevant to the solutions provided.
- Provide thought leadership by identifying opportunities to leverage new technologies or approaches to enhance the company's offerings and improve client satisfaction. - Team Collaboration and Mentoring:
- Collaborate with other solutions architects and technical teams to share best practices, lessons learned, and technical insights.
- Mentor and guide junior members of the solutions architecture team, fostering their professional growth and development.
What We Need
- 5+ years experience working as a Solutions Architect/Product Manager delivering complex solutions involving automation or other technical integration.
- Experience working in Retail, Finserv or Healthcare space desired
- Experience delivering demos to and managing relationships with clients, and engaging with senior client stakeholders at a C-Suite level.
- Experience working in a fast-moving and agile product environment.
- Comfort with complex technical challenges, and good analytical skills.
- Strong leadership and organizational abilities.
- Previous experience in a strictly technical role (e.g. software engineer) is useful but not required.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation:
- Base: $140,000
- Base + Bonus Target: $220,000
- This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected].
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
What We Do
Invisible is the operations innovation company transforming how companies are built and run. Our tech-enabled service harnesses our proprietary process orchestration platform, which seamlessly integrates AI and automation with a worldwide network of more than 5,000 experts. This fusion delivers new capabilities and removes barriers to execution for clients, unlocking unprecedented efficiency, scale, and growth opportunities.
As the go-to training partner for the world’s leading AI firms such as OpenAI, Amazon, Google, Microsoft, and Cohere, we play a pivotal role in enabling enterprises to build, deploy, and leverage cutting-edge AI solutions.
By combining this deep expertise in artificial intelligence with human intelligence, we're able to deliver intelligent operations to enterprises through a fully managed service. With a focus on transforming processes to be smarter and more efficient, we solve complex process challenges that deliver powerful results for the likes of DoorDash and Walmart.
This deep enterprise process expertise, close ties with world-leading AI firms, and the only end-to-end platform blending advanced technology with an elite global workforce sets us apart from BPO’s, RPA providers, consultancies, and AI Training firms, enabling us to deliver powerful results at speed for our clients.
Why Work With Us
We're recognized as Inc. 5000's #3 Fastest Growing AI Company in 2024, and in the top 3% among America's fastest-growing private companies.
As a fully remote company, we hire talent across the world who are natural problem solvers, innovators, and visionaries. With our unique ownership model, we empower our people to craft their legacies.
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