ABOUT THE ROLE:
As our first Principal Solutions Engineer at Talon.One, you will be leading enterprise-level API integrations.
This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity.
You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success.
While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.
This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.
ONCE YOU ARE HERE YOU WILL:
- Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
- Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
- Oversee project planning, resource allocation, and timelines for enterprise-level integrations. Collaborate with customers and internal teams to define scope, milestones, and deliverables
- Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
- Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
- Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
- Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 5+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
- Experience with API-based SaaS products, system architecture, and modern cloud platforms (AWS, Azure)
- Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
- Strong communication skills for explaining technical concepts to diverse and senior stakeholders
- A data-driven approach to troubleshooting and resolving complex technical challenges
- Effective cross-functional team collaboration and a mentorship-oriented mindset
WHAT'S IN IT FOR YOU:
- Competitive salary & 401(k) plan w/match
- Medical, Dental & Life Insurance
- Flexible PTO
- Learning budget
- Home office set-up allowance
- Co-working space within your neighborhood
The total compensation for this role is $160,000 - $215,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
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Top Skills
What We Do
Talon.One is building the world’s most sophisticated, API-based Promotion Engine. That means we provide the entire backend and user interface our clients need to build loyalty programs, generate coupons, track referrals, create bundles, and really any other promotion solution they can imagine — all using our rule-based engine.
We believe that rewarding customers and creating incentives are an essential part of building meaningful relationships and we want to make rich, scalable promotion tools available to marketers in companies of all sizes.
From our HQ in Berlin, to our offices in Boston, Birmingham and Singapore, Talon.One is made up of over 96 people from over 40 nationalities. Despite our different origins and our spread across the globe, we all have a few things in common — we love creative problem solving, we value independent thought and we want to give developers and marketers the tools they need to create promotions from scratch in a simpler, more intuitive way.
Why Work With Us
Talon.One is the first all-in-one Promotion Engine, and our technology is now the gold standard for promotion micro services. We’re strong advocates of flexibility in our product and the same is true in our working lives. We don’t believe that your job has to be the most important thing in your life. Everyone has unique reasons to feel inspired by
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