Senior Solution Engineer - NA Expansion

Job Description

Job Description

• Manage all activities of the pre-sales resources with a particular region.
• As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
• Provides advice and counsel to sales management in the effective use and deployment of technical resources.
• Must maintain close alignment with sales, support and implementation functions.
• Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
• Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
• Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
• Conduct effective requirements gathering to clearly identify customer problems.
• Build and deliver compelling technical demonstrations of the Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Be a lifelong learner and develop your skills continuously.
• Evangelize a refreshing user experience on the Freshworks platform
  

Qualifications

• 4 – 7 years in Solution Engineering or in any technical role is a plus.
• Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
• Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
• Extensive expertise supporting mid-market customers and creating service/support strategies.
• Strong organisational and analytical skills.
• Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
• Strong written and verbal communication skills.
• Successful track record of working and influencing matrixes organizations.
• Flexible to work in the NA shift as it is for NA expansion

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.