Senior Solution Engineer, Commerce

Engineering Smarter Commerce to Convert, Scale, and Win

Are you ready to revolutionize how businesses connect with customers? As part of our continued growth, we’re on the lookout for a Senior Solution Engineer to join our dynamic Sales team. With a solid technical foundation, a loyal customer base, and transformative technology, this role focuses on taking our Commerce solution to the next level.

Your mission? To empower prospective customers to fully grasp, compare, and see the value of Coveo’s platform and solutions. As a technical SME, you will be instrumental in showcasing Coveo’s value proposition, highlighting what sets us apart from competitors, and ensuring we win in competitive landscapes. Your ability to deliver impactful presentations and strategic insights will be central to our success.

Your main responsibilities will include:

• Help prospective customers understand, compare, and evaluate the value of Coveo’s Commerce solutions. Ensure our offerings meet their needs and drive confident buying decisions.
• Scope and evaluate prospect opportunities. Your expertise will be key in this operation.
• Conduct in-depth technical discovery to capture requirements, assess fit, and identify potential gaps or risks. Support potential customers in their evaluation of Coveo, respond to InfoSec requirements and technical questions from our prospects.
• Configure and deliver tailored, competitive demos that highlight the most relevant features of Coveo’s solutions, clearly demonstrating their value and benefits.
• Lead the creation and management of Proof of Concepts (POC), collaborating with teams to deliver solutions that resonate with complex customer needs.
• Be a technical lead in RFI and RFP proposals, ensuring responses are strategically positioning Coveo for success.
• Be a Coveo expert and evangelist that participates in conferences and other events (as speaker or booth presence).

More about the profile we are looking for

You’re a natural when it comes to building relationships with decision makers, and translating a highly technical solution in simple business terms. We’re seeking someone who’s passionate about technology that keeps his skills up to date on all kinds of projects.

The ideal candidate would be:

• 8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management.
• You may also have moved from Professional Services. You are great at scoping a project and determining key drivers to win a deal
• Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus.
• AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.).
• Able to navigate medium to large organizations (roles and responsibilities, departments, etc)
• Programming skills with basic Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role.
• Able to travel minimum 30% to 50% of the time.

Send us your application, we want to hear from you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.