Senior Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We are seeking a highly skilled ServiceNow ITAM & ITSM Full Stack Developer with expertise in Agentic AI to drive innovation and automation within our enterprise IT landscape. This role requires a deep understanding of IT Asset Management (ITAM), IT Service Management (ITSM), and AI-driven automation, enabling streamlined workflows, enhanced user experiences, and intelligent decision-making.
You will play a pivotal role in designing, developing, and optimizing ServiceNow solutions that integrate Agentic AI capabilities to transform IT operations. If you are passionate about building intelligent, scalable, and high-impact solutions-this is the role for you!
Key Responsibilities :
ServiceNow Development

• Design, develop, and configure custom ITAM & ITSM solutions within the ServiceNow platform.
• Develop end-to-end full-stack applications using ServiceNow capabilities (JavaScript, Glide, REST APIs).
• Build and optimize Service Catalog, Workflows, Business Rules, and UI Policies to enhance ITSM efficiency.

Agentic AI Integration

• Leverage Agentic AI to automate IT workflows, enhance self-service capabilities, and improve decision-making.
• Develop and integrate AI-powered Virtual Agents (VA) to handle IT requests, troubleshooting, and asset insights.
• Utilize ML & AI-driven automation to improve ticket categorization, resolution, and predictive analytics.

ITAM & ITSM Optimization

• Implement and manage CMDB, Discovery, and Asset Lifecycle Management to ensure data accuracy.
• Automate hardware & software asset tracking, compliance reporting, and license management.
• Enhance incident, problem, change, and request management processes with AI and automation.

Integration & Customization

• Develop and maintain integrations with third-party applications (Okta, Azure AD, SCCM, JAMF, Intune).
• Optimize ServiceNow UI/UX for better usability and efficiency.
• Ensure solutions align with best practices, security standards, and governance policies.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of hands-on ServiceNow development experience in ITAM and ITSM modules.
• Proficiency in JavaScript, GlideScript, REST/SOAP APIs, Flow Designer, and Integration Hub.
• Strong expertise in Agentic AI, Virtual Agent, and AI-powered automation.
• Experience in ServiceNow CMDB, Discovery, Software Asset Management, Hardware Asset Management.
• Knowledge of ServiceNow AI Ops, Predictive Intelligence, and Automation Engine.
• Understanding of ITIL processes, IT governance, and compliance.
• Excellent problem-solving, analytical, and debugging skills.
• Strong collaboration and communication skills for working with cross-functional teams

Preferred Qualifications

• Certified ServiceNow Developer, Administrator, Certified Implementation Specialist - ITSM, SAM, HAM.
• Experience with AI/ML models, NLP, and intelligent automation.
• Familiarity with DevOps, Agile methodologies, and CI/CD pipelines.
• Knowledge of cloud platforms (Azure, AWS, GCP) and security best practices

Why Join Us?

• Be at the forefront of AI-powered IT automation & technology workflows implementation.
• Work with a dynamic, forward-thinking team.
• Drive innovation in ITSM and ITAM with next-gen AI capabilities.
• Grow your career with cutting-edge ServiceNow projects.

FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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