Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer - Frontend
Department & Team: Development, Workforce Engagement Management Team
Location: Chennai (Flexible)

Summary:

As a Senior Software Engineer on the Workforce Engagement Management (WEM) Development Team, you will be responsible for the front-end development of complex, scalable web applications and common web application architecture using modern web application frameworks. You may work on domains like scheduling, forecasting, safe long-term storage of data, form builders, speech analytics, machine learning, data science, and reporting.

Key Responsibilities:

• The primary responsibilities for this role include (but are not limited to).
• Build, debug, and test web applications written in TypeScript
• Build shared controls to be used within our team and others
• Understand our APIs to use them efficiently in our web applications
• Participate in code reviews to learn and grow as an engineer
• Provide feedback on team processes, architecture, and infrastructure
• Participate in a minimal amount of team meetings (retrospectives, design meetings, etc.)
• Mentor junior engineers in the team to help them grow technically and get past blockers.

Minimum Requirements:

• B.Tech/BE in CSE, IT or ECE
• 6+ years of experience in Software Engineering, most of which was spent on the front-end
• Experience with the full application lifecycle from development through deployment and support
• Working experience with REST APIs
• Solid experience and understanding of HTML5, CSS3, JavaScript (ES6+), & TypeScript.
• Experience with JavaScript frameworks (Knockout, Ember, React, VueJS, Angular, Backbone, etc.)
• Exposure to automated UI testing tools (Mocha, Chai, Jasmine, Jest, enzyme etc.)
• Exposure to building tools (Webpack, Grunt, Gulp, etc.)
• Excellent problem-solving, critical thinking, and communication skills
• Highly organized and self-motivated
• Ability to work well alone and as part of a distributed multicultural team
• Fluency in English and excellent communication and writing skills

Desirable Skills:

• Strong problem-solving abilities to troubleshoot and fix bugs efficiently.
• Ability to optimize web applications for speed and performance.
• Effective communication skills to work with designers, developers, and other stakeholders.
• Willingness to stay updated with the latest industry trends and technologies.

#LI-Hybrid

#LI-GR1

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.