Senior Software Engineer (Ruby on Rails)

Job Description

Zendesk is looking for a Senior Software Engineer (Backend or Full Stack) to join our Tasks and Automations team. We are a part of the Custom Data & Logic group responsible for building net new functionality in support of the new Employee Service initiative within Support.

The ideal candidate for this position is an established engineer responsible for the development of consistent, usable, reliable, and performant user experiences used by enterprise customers.

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

What you’ll be doing

Successful candidates will use their extensive knowledge in software engineering to bring innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture.

• Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.

• Work collaboratively across multiple teams to architect reliable, secure, performant, extensible, and scalable solutions.

• Communicate technical decisions effectively and clearly.

• Proactively identify and mitigate potential issues in development, testing, or delivery stages.

• Prioritize tasks to deliver high impact and value to users, the team, and the company.

• Participate in application improvement discussions, project initiatives, and feature design.

• Build reusable code and components for future use.

• Review and provide constructive feedback on pull requests.

• Maintain up-to-date and accurate technical documentation.

• Participate in on-call rotations after an initial training period.

• Mentor, pair with, and train team members to enhance collective knowledge.

• Participate in common agile development ceremonies.

What you bring to the role

We are interested in finding the best candidate for this position, but we value diverse backgrounds and experiences. We encourage you to apply even if you do not match everything in the job description.

Required qualifications

• 6+ years of professional experience designing, developing, testing, and shipping features to production in a stable and reliable manner.

• 4+ years working in Ruby on Rails and relational data stores such as MySQL/Aurora.

• Experience working with GraphQL and REST APIs.

• Experience with version control tools, continuous integration and continuous delivery pipelines.

• Experience mentoring software engineers, working with Design, Product, and Engineering counterparts.

• Excellent problem-solving, critical thinking, and collaboration skills.

• Excellent verbal, written, and interpersonal communication skills (English).

Preferred qualifications

• Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library)

• Experience independently architecting and delivering solutions on projects at enterprise scale.

• Understanding designing GraphQL and REST APIs.

• Understanding of micro frontends and federation architectures.

• Previous experience with Zendesk.

Tech stack

• Our code is written in Ruby on Rails, JavaScript/TypeScript.

• Our frontend uses frameworks including React, Redux, React Testing Library, Cypress, Jest.

• Our servers live in AWS.

• Our applications/services are deployed via Spinnaker to Kubernetes.

• Our data is stored in Aurora/MySQL and S3.

About Zendesk’s Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

#LI-ESKD

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.