Senior Software Engineer

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a highly skilled Senior Software Engineer to join our dedicated team, focusing on federal government projects with key clients such as the Department of Defense, Veterans Affairs, and Indian Health Service. This role requires expertise in InterSystems technologies, particularly with ObjectScript, with a commitment to development excellence and reliable client support.

As a Senior Software Engineer, you’ll play a pivotal role in advancing our federal product suite and IVR solutions. You will work on critical development initiatives, contribute significantly to both current and new projects, and provide mentorship to team members. In this role, you’ll participate actively in team meetings, offer ongoing system support, and resolve technical issues alongside the Client Services team to ensure seamless project delivery.

Join us to expand our team’s capabilities and deliver high-quality solutions to our federal clients, helping us stay on track with key projects while maintaining a collaborative and high-performing team environment.

Responsibilities

• Technical Aptitude: Develop and maintain applications using InterSystems IRIS and ObjectScript, writing efficient, high-quality code that meets stringent project and government requirements.
• Mentorship and Collaboration: Provide guidance and support to junior developers, fostering a collaborative environment. Engage in regular team meetings, including standups and refinement sessions, to stay aligned on project goals.
• Troubleshooting and Problem-Solving: Resolve technical issues and offer ongoing support to ensure smooth system operations. Handle on-call duties as needed during business hours to maintain system reliability for government clients.
• Curiosity and Continuous Improvement: Integrate REST APIs and work on healthcare integrations using ObjectScript. Explore new technologies and methodologies to enhance and expand our product offerings.
• Product-Minded Approach: Contribute to the IVR and federal product suites with a focus on customer needs and value. Maintain a product-oriented mindset, understanding how various solutions integrate and enhance healthcare accessibility.

Requirements

• Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also accepted* 
• 5+ years working with ObjectScript. 
• This role requires a favorable adjudication for a Top Secret security clearance. 
• Strong troubleshooting and problem-solving skills, with a proactive approach to addressing and resolving challenges.
• A collaborative mindset with the ability to work independently and elevate team performance.

Bonus

• Experience with IVR telephony and React.
• Existing federal clearance.
• Knowledge of REST APIs and integrations on InterSystems IRIS, especially HL7 and FHIR.
• Experience in developing enterprise web applications to improve healthcare service accessibility.
• Curiosity and a product-focused mindset with an understanding of how various products integrate to enhance accessibility and value.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.