Senior Customer Success Engineer

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join Adobe’s Mobile Team and significantly impact how enterprise customers experience and succeed with our tools. As part of this team, you’ll work closely with mobile technologies and Adobe Marketing Solutions such as Adobe Journey Optimizer (AJO), Adobe Target, and Customer Journey Analytics (CJA). Your role will involve solving technical issues, empowering enterprise customers to achieve their goals, and improving their overall experience with our solutions.

We’re looking for an engineer with deep technical expertise and a passion for problem-solving methodically and effectively. If you thrive on debugging sophisticated mobile issues and collaborating with others to find innovative solutions, this role is for you.

What You’ll Do

• Technical Resolution: Address and resolve customer issues related to mobile SDKs and Adobe solutions, tackling technical challenges at their root.

• Tool Development: Build and optimize tools to help diagnose and resolve issues, improving the customer experience.

• Collaboration with Customers: Work directly with enterprise customers and internal teams to guide them on platform functionality, resolve complex configurations, and ensure seamless integration.

• Cross-Team Partnership: Collaborate with engineering, product management, and support teams to resolve critical issues and identify product improvement opportunities.

• Effective Communication: Translate technical concepts into actionable steps for various audiences, ensuring clarity and empowerment for customers and collaborators.

• Craft Guides and Resources: Create clear and actionable guides to help customers better understand and use Adobe’s tools effectively.

What You Need to Succeed

• Educational Background: Bachelor's degree in computer science or equivalent experience, with 5+ years in software development.

• Mobile Development Expertise: Strong experience developing on Mobile platforms, including iOS, Android, and React Native.

• Advanced Debugging Skills: Ability to diagnose and resolve complex technical problems, especially across mobile and coordinated systems.

• Craft Creation and Abstraction: Capable of thinking abstractly to craft and build tools that solve recurring issues at scale.

• Dedicated Problem-Solving: Dedicated and able to work with minimal mentorship while navigating ambiguous challenges.

• Strong Communication Skills: Outstanding written and verbal communication skills to explain technical information clearly to diverse audiences.

• API Integration: Knowledge of RESTful APIs, system integrations, and mobile SDKs for resolving connectivity and integration issues.

• Collaborative Approach: Ability to work closely with internal teams and customers to foster collaboration and deliver excellent outcomes.

Bonus Points

• Adobe Experience Cloud Expertise: Previous experience implementing or supporting Adobe solutions, like AJO, CJA, Target, or AEP Mobile SDKs.

• Digital Marketing Knowledge: Familiarity with the digital marketing ecosystem and how mobile technologies integrate with marketing strategies.

• Cloud & Distributed Systems: Experience with cloud platforms and monitoring tools like Splunk or Prometheus to ensure system health and stability.

Why Join Us?

You’ll be part of a team passionate about delivering world-class mobile experiences while empowering customers to unlock the full potential of Adobe Marketing Solutions. Together, we’ll build innovative solutions, simplify challenges, and continuously improve quality and customer happiness.

Adobe

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In (http://www.youtube.com/watch?v=hmL6uQZhYhw&list=UUlDSu3-Y4-BfI08784K-P4g&feature=share&index=1) approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog (https://blog.adobe.com/en/topics/adobe-life) and explore the meaningful benefits (http://benefits.adobe.com/) we offer.
Adobe is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $133,900 -- $242,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.