Senior Software Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you an experienced software developer who enjoys working across the full stack, from designing scalable back-end systems to crafting intuitive, user-friendly front-end applications? Do you thrive in solving complex, real-world problems and delivering cutting-edge solutions? If so, this role could be the perfect fit for you.

What this role is:

As a Senior Full Stack Software Developer on the Workforce Engagement Management (WEM) Decision Science Team, you will take ownership of designing and developing end-to-end solutions that integrate advanced optimization models with scalable back-end services and interactive front-end user interfaces. You’ll work on mission-critical products that drive decision-making in workforce planning, scheduling, and resource management, collaborating with cross-functional teams in an agile environment.

What you’ll bring to the table: 

To succeed, you should have a deep understanding of full-stack software development, from building robust APIs and back-end services to creating responsive front-end interfaces. You’ll also need experience in solving complex problems, optimizing workflows, and delivering seamless user experiences. You’ll be a proactive leader, mentoring junior engineers, driving best practices, and contributing to the strategic direction of our software solutions.

Some details about what you’ll do: 

• Design, develop, and deploy of full-stack applications that integrate optimization models with intuitive user interfaces for workforce management. 
• Build scalable and highly available back-end microservices in Java, Python, or other JVM-based languages, and integrate them with front-end frameworks (e.g., Vue.js, React, Angular). 
• Collaborate closely with the data science and operations research teams as well as product management to transform mathematical models into actionable features and services. 
• Design and implement RESTful APIs and optimize them for performance, scalability, and security. 
• Develop and maintain front-end interfaces that allow users to easily interact with complex data and optimization results. 
• Optimize both back-end and front-end performance to ensure fast, reliable, and smooth user experiences. 
• Lead code reviews, provide guidance to junior developers, and establish best practices for both front-end and back-end development. 
• Troubleshoot production issues and implement solutions to enhance system reliability and user experience. 
• Contributes to comprehensive documentation efforts, including technical specifications, design documents, and process guidelines.
• Stay up-to-date with emerging technologies, tools, and frameworks to continuously improve the development process and product quality.
   

Requirements:

• Bachelor’s or Master’s degree in Computer Science, or related fields. 
• 4+ years of experience as a Software Development role, with a focus on full-stack development of highly scalable and highly available systems.
• Strong proficiency in back-end development with languages such as Java, Python, or C++, and experience with cloud platforms like AWS. 
• Expertise in front-end development with modern frameworks like Vue.js, React, or Angular. 
• Solid understanding of web technologies (HTML5, CSS3, JavaScript, TypeScript) and frameworks for building responsive, mobile-friendly user interfaces. 
• Experience with designing and consuming RESTful APIs and microservices architecture. 
• Knowledge of agile software development processes and methodologies.
• Proficiency with DevOps practices and CI/CD pipelines for seamless deployment and integration. 
• Strong problem-solving skills, with a focus on performance, scalability, and user experience. 
• Excellent communication and collaboration skills to work effectively across teams.

• Experience in workforce management, scheduling, or optimization-related domains is a plus. 
• Proven leadership experience in delivering software projects, mentoring teams, and driving innovation. 
• A growth mindset with a commitment to continuous learning and improvement. 
• Fluent in English

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.