Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer

About the job
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title: Senior Site Reliability Engineer
Overview
The European Open Banking Team is looking for a Senior Site Reliability Engineer who will be based in Copenhagen, Denmark.
Do you have a low tolerance for manual work and look to automate everything you can?
BizOps and SRE is leading the operational transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product & engineering organizations. In parallel with our constant dedication on operational excellence, we are also highly focused on identifying any potential technical/operational risks, reporting them for awareness and following them up for mitigation.
Mission
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.
Ultimately, the role of Biz Ops is to align product and customer focused priorities with operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to all our stakeholders on how we can improve the customer experience of our applications.
You can click the link below for more information about BizOps:
https://youtu.be/wn_SqCEA5Ck

Role
What you’ll do

Set Technical direction for a global SRE team
Measure, monitor and visualize system availability and health
Optimize the service lifecycle, easing the path from idea to deployment
Participate in knowledge transfer sessions for new systems/platforms/applications
Actively manage production incidents and post-mortems
Ensure new products have appropriate operational support
Monitor and maintain service commitments
Manage incidents, engage with relevant teams, and perform root cause analysis
Work to proactively identify and prevent potential system or service issues
Support your team and mentor junior colleagues
Optimize mean time to recover by taking a holistic approach to problem solving
About you
Qualifications
BS degree in Computer Science or related technical field or equivalent practical experience.
Experience in ITSM standards, service event management activities, incident management and application development lifecycle.
Proven track record in supporting production applications to facilitate change and incident activities.
Understanding algorithms, data structures, scripting, pipelines, and application lifecycle management
Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
Experience in dealing with demanding situations and making decisions with a sense of urgency.
Experience in Site Reliability Engineering (SRE) practices and “Run” activities.
Willing to voice your opinions, receive and provide feedback while being honest and respectful
About The Company
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.