Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.
Roadie is seeking a Lead Site Reliability Engineer to join our growing Technical Operations Team. We are looking for a leader with a proven track record of managing high-performing SRE teams in high-availability, mission-critical environments. The ideal candidate is a strategic problem solver with deep expertise in site reliability best practices, DevOps principles, AWS and GCP, Kubernetes, and automation. You will play a key role in driving reliability, scalability, and operational excellence across our platform.
What You'll Do
- Lead and mentor teams focused on enhancing platform reliability, optimizing uptime, and improving software delivery, observability, and infrastructure operation
- Architect, maintain, and optimize production and non-production Kubernetes clusters (EKS), as well as Elasticsearch (ES), MSK, RDS, and ElastiCache (Redis) clusters
- Design, deploy, and manage monitoring and logging solutions using Prometheus, Loki, Thanos, Grafana, OpenTelemetry, and New Relic
- Strategize and collaborate with cross-functional teams to proactively identify bottlenecks, optimize resource utilization, and prevent system failures
- Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability improvements
- Automate and streamline operational tasks, reducing toil and increasing efficiency across engineering teams
- Plan and forecast service capacity and demand, optimize costs, and fine-tune system performance
- Lead troubleshooting initiatives, post mortems, and resolve production and non-production incidents, ensuring high availability and performance
- Participate in and manage a 24/7 on-call rotation, responding to incidents and driving post-mortem improvements
- Willingness to work non-standard hours to facilitate production upgrades or deployments on occasion
Technology We're Using Now
- Python, Ruby on Rails, Golang
- React/Redux, Objective-C and Swift, Android
- Postgres, Redshift, Redis, Kafka
- AWS/GCP
- Docker/Kubernetes
- OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
- Git/CircleCI
- ArgoCD
What You Bring
- 6+ Years in various SRE roles
- 6+ Years in various DevOPS/System Engineering roles
- 3+ Years in leading and managing SRE teams
- 6+ Years of experience building and managing production Kubernetes infrastructure
- 7+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
- Experience with Infrastructure as code such as Terraform or Crossplane
- Experience with CI/CD Development tools (CircleCI, etc.)
- Experience with GitOPS Tools (ArgoCD)
- Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
- Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
- Must be able to work independently, be self-motivated and handle multiple priorities
- Comfortable working in a fast-paced agile environment
Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
Top Skills
What We Do
Roadie is the nation’s first “on the way” crowdsourced delivery platform. Roadie works with consumers, small businesses and big global brands across virtually every industry to provide a faster, cheaper, more scalable solution for scheduled, same-day and urgent delivery. With more than 200,000 active drivers nationwide, Roadie reaches more than 11,000 cities and 20,000 zip codes – the largest local same-day delivery footprint in the nation.
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