Senior Site Reliability Engineer

Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who is CAT Digital? What do we do?
Big machines require big thinking. Are you looking for your next big challenge?
Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Job Opportunity:
We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join a newly forming presence and support digital innovation for a global leader in heavy machinery!
What will you do?
As a Senior Site Reliability Engineer, you will provide support and problem resolution for specific products as well as:

• Assist clients with implementing new products, new releases and software upgrades. Respond to inquiries and requests from clients.
• Train customers in product operation and maintenance.
• Participate in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
• Diagnose, troubleshoot and resolve common technical problems - escalate as per procedures.
• Monitor and troubleshoot production to identify and resolve performance, scalability, and reliability issues proactively.
• Participate in the on-call rotation to provide 24/7 support for eCommerce platform systems
• Design, implement, and maintain automated processes and tools to streamline deployment and release processes.
• Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures.
• Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues.
• Work closely with developers to identify and fix bugs and performance bottlenecks in the application code.
• Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements.
• Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.

This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.
What you have:
Background and experience:

• Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.
• Performance Measurement and Tuning : Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Excellent problem-solving skills and a strong attention to detail.
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Strong troubleshooting and critical thinking skills.
• Proven experience in site reliability engineering, DevOps, QA, or a related field.
• Experience with AWS infrastructure and services.
• Experience with IaaC solutions like CloudFormation and Terraform.
• Experience with CI/CD solutions - Github, Azure DevOps.
• Preferred experience with IBM HCL Commerce platform.
• Proven experience and proficiency in one or more programming languages, such as Python (preferred), JavaScript (preferred).
• Solid understanding of networking, load balancing, and web application architectures.
• Experience with containerization technologies, such as Docker and Kubernetes.

Top candidates will also have:

• Experience with monitoring and alerting solutions such as Thousand Eyes, Grafana, AppD, and Introscope.
• Experience with QA testing principles and tools - SonarQube, Firebase, JMeter, K6, Selenium, Playwright, Lighthouse
• Background in ITIL and/or ITSM process.

What we offer:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

• 3 600+ euros / month gross
• Performance related annual cash incentive
• Industry leading Pension plan
• 5 days of extra vacation above the legislative requirement
• Attractive Life insurance
• 1 volunteering day
• Multisport Card

Take the chance to apply now for this position at Cat Digital Slovakia branch!
Contract type:
Full-time.
Place of work:
Kosice, Slovakia
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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