Senior Site Reliability Engineer

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the team

Reliability Engineering is Invoca's foundation. We provide the infrastructure, tools, and observability for Invoca to build whatever is needed. We ensure stability today and enable growth for tomorrow.

We’re organized around three major needs:
- Consulting with development teams.
- Core service ownership and building the future of Invoca infrastructure.
- Research & development to keep our skills sharp and stay ahead of the industry.

The SRE Group is responsible for production uptime, observability, and platform reliability. Invoca takes a highly balanced approach to engineer on-call requirements and believes strongly in service ownership, allowing engineering teams to have autonomy and accountability for the amazing things they build.

The position’s reporting structure is:
Engineer -> Senior SRE Manager -> Director, SRE -> CTO -> CEO

About the Role

Our engineers are thoughtful, hard-working, friendly, and curious. We recognize that problem-solvers are everywhere and encourage you to apply if you:

• Are curious, thoughtful, and seek to understand first
• Understand and apply systems thinking in your day-to-day work
• Operate with a customer-focused approach 
• Enjoy building trust & relationships with your team, your peers, and your colleagues throughout the organization
• Understand reliability engineering principles and can advocate for better practices
• Want to show up and solve problems

What you will do:

• Provide observability for infrastructure and services across the Invoca platform including tools like Prometheus, Grafana, and Kibana
• Provide Kubernetes as a service to development teams
• Find new and better ways to scale our infrastructure in response to customer (internal and external) needs
• Help enable multi-region and international presence to meet developer expectations
• Participate in a one-week on-call rotation for services owned by your team
• Solve challenging problems presented by the team and the business
• Use metrics and your team’s collective experience to drive development decisions

Qualifications

• 3 years experience in an SRE (or equivalent e.g. sysadmin, software engineer) role
• A background in Linux, Docker, and/or Kubernetes
• Solid experience with configuration management and infrastructure as code
• Critical thinking and problem solving
• Exceptional communication skills
• A strong sense of accountability

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range - $$127,000.00 - $150,000.00/year, plus bonus potential

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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