Senior Site Reliability Engineer

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

Kong’s API Management suite, Konnect, offers customers the ability to create managed API gateways in any cloud across the world. We offer two flavors of managed gateways Dedicated Cloud Gateways and Serverless Gateways.

Dedicated Cloud Gateways provide organizations with a fully managed, private, and isolated gateway environment that eliminates the complexity of managing infrastructure while ensuring security and compliance. Designed for high performance and scalability, these gateways allow businesses to control traffic flow across their services without sharing resources with other customers. By offering dedicated gateways in the cloud, Kong empowers organizations to maintain the highest levels of reliability and performance while reducing operational overhead. See more at Announcing the GA of Kong Konnect Dedicated Cloud Gateways.

Serverless Gateway offer a fully managed, elastic API gateway solution that meets traffic demands without the need for provisioning or managing any underlying infrastructure. Built to simplify operations and reduce costs, these gateways empower organizations to deploy APIs seamlessly in serverless environments, ensuring efficient resource utilization. Konnect Serverless Gateways: Lightweight, Cost-Effective, and Fully Managed Kong Gateways.

This role is a senior Site Reliability Engineering (SRE) position to both develop and operate the Managed Gateways offerings at high nines of reliability.

This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and two days working from home.

What will you do?

• Own the end-to-end technical success of the Managed Gateways Platform, ensuring it delivers industry-leading features, quality, performance, and reliability.
• Architect and operate software systems to maintain 99.99% uptime SLA.
• Play a pivotal role in shaping the technical direction for the Managed Gateways product by driving innovation.
• Collaborate closely with product leadership to define and refine strategy, roadmap, and objectives for managed gateways, ensuring alignment between engineering efforts and business goals.
• Mentor other engineers in the organization

What You'll Bring

• Bachelor's or Master's degree in Computer Science or a related field.
• 5+ years of experience in building and operating highly reliable SaaS/PaaS systems.
• Hands-on experience with at least one of the major cloud platforms (AWS, Azure, or GCP)
• Strong experience with Kubernetes.
• Familiarity with observability tools such as Datadog, Prometheus, Grafana, Victoria Metrics, Loki, or similar technologies.
• Expertise in designing and developing highly scalable distributed systems
• Strong expertise in networking concepts, particularly OSI Layer 4 (Transport) and Layer 7 (Application) protocols including DNS, TLS/SSL, and HTTP, and public cloud network architectures.
• Experience managing incidents and communicating effectively under high-pressure situations
• Backend development experience (preferably with GoLang)
• 5+ years of experience in SaaS development, specifically operating software with 99.99% reliability or higher.
• Strong verbal and written communication skills to effectively collaborate across teams.

Bonus Points

• Experience with PostgreSQL
• Experience with building and maintaining Kubernetes Controllers
• Experience with working or developing L4/L7 proxies such as Nginx, HA-proxy, Envoy, or others
• Contributions at technical conferences or meetups as a speaker

About Kong: 

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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