Senior Site Operations Lead

Job Title

Senior Site Operations Lead

Job Description Summary

As the Site Operations Lead at Cushman & Wakefield, you will play a pivotal role in overseeing and managing site operations for a major corporate client in the resources sector, particularly BHP Corporate offices. Your responsibilities include ensuring high levels of customer service satisfaction, safety compliance, and strategic delivery of Integrated Workplace Solutions (IWS).

Job Description

What You Will Be Doing

• Lead and deliver all site operations, ensuring high customer service satisfaction and safety compliance globally.

• Manage a diverse onsite team, fostering a professional, collaborative, and supportive culture.

• Demonstrate clear understanding of complex corporate structures and effectively manage escalations.

• Liaise with key site contacts, contractors, and Facilities team for optimal facility usage and standards.

• Coordinate site operations for minimal disruption, aligning with portfolio KPIs and performance metrics.

• Collaborate with Facilities Management services team to ensure customer satisfaction and compliance.

• Deliver services within budget and reporting requirements, working with Finance and Facilities Management teams.

• Monitor financial performance and align with procurement processes.

• Lead and train the team for exceptional customer service, managing workload distribution and providing guidance.

• Support National Operations Lead and collaborate with other Stream Leaders as needed.

• Proactively review workplace systems/processes for continuous improvement.

• Develop operational standards/playbooks/manuals for the client's workplace.

• Provide relief services during leave and overload periods, occasionally working extended hours for resident requests or major events.

About You

• Minimum 5+ years' experience in leading, managing, and coaching medium to large teams.

• 5+ years' experience in Client Management or related areas.

• Strong client focus and customer experience mindset.

• Excellent communication and interpersonal skills.

• Tertiary qualifications in a related field preferred.

Why join Cushman & Wakefield? 

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from: 

• Being part of a growing global company.

• Career development and a promote from within culture.

• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. 

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. 

We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program. 

We have a vision of the future, where people simply belong. 

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, color, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. 

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”