Senior Shield Engineer

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
As a Shield Engineer on the Analytics Platform team, your responsibilities are:

• Responding to support requests from other Atlassian team members regarding the Analytics platform and assisting them with any issues they encounter.
• Work with the analytics platform developers (both in BLR and Sydney) to gain a deeper understanding of the system you are supporting.
• Understand the pain points of customers and identify recurring patterns to advocate for features that address their needs.
• Keep our documentation and processes up-to-date to prevent the same problem from happening again.

On your first day, we'll expect you to have:

• Good understanding of AWS products such as S3, IAM and EC2.
• Experience of working with Infra as a code tools such as Terraform.
• Experience of working with CI/CD tools such as Git/Bitbucket.
• Capability to write and troubleshoot SQL queries, particularly Data Definition Language (DDL) statements.
• Strong verbal and written communication skills.
• Analytical and methodical approach for problem-solving and troubleshooting in an environment driven by SLA/metrics.
• A strong desire to assist others with their technical issues, regardless of how minor or repetitive they may be.
• Profound technical curiosity and the ability to thrive in ambiguous situations.
• Ability to understand and work with Python and Java.

The following are not required, but definite bonuses:

• Experience with software development in Python/Java
• Knowledge of big data technologies (e.g. Spark, Databricks)
• Knowledge of container technologies (Docker, Kubernetes)

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .