Senior Services Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg, and has been a Built-In Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are seeking a motivated individual to assist our growing Professional Services customer acquisition team!

As a Senior Services Manager, you will partner with product Account Executives to prospect for and acquire new customers with the Services messaging/value as core to the offering to drive higher Services attach rates. Furthermore, you will partner with Account Managers/Customer Success Managers to identify opportunities for existing customers to ensure a successful, long-term journey with Freshworks.

You will assist in all aspects of the process by prospecting, cultivating, setting appointments, and managing leads. You will obtain critical information about new customer opportunities and schedule appointments and provide follow up activities.

Responsibilities:

• Planning and implementation of sales measures to achieve defined services’ sales targets 
• Independent construction, development and management of your own sales pipeline for services 
• Primary duties include outbound calling, e-mail and text communication and overall management of sales pipeline through the sales cycle
• Rigorously prospect for new business and follow up with leads in your pipeline
• Manage cultivation of opportunities from existing customer base to convert leads to won deals
• Continuous exchange with other areas such as Sales, Pre-sales, Partner Alliances and Marketing with regard to the conception, planning and implementation of campaigns as well as to improve all internal and external operating procedures and customer processes
• Regular forecasting and reporting to relevant internal stakeholders
• Maintain current customer relationships and identify areas for potential customers
• Travel to on-site customer appointments, events, trade fairs, etc.
• Develop new sales areas and improve sales through various methods
• Strong understanding and research of in-house products and services as well as business position, relevant industry trends and competition to expand business and keep it competitive.

Qualifications

• 7-10 years in relevant professional services sales experience with an existing contact network in the SaaS area (customer service systems, service desk solutions, CRM, ITSM)
• Demonstrated ability to consistently carry and exceed sales quota
• Excellent organizational, time management and follow-up skills
• Dynamic, articulate and well-spoken, can build rapport with customers 
• An entrepreneurial thinking and acting personality with above-average commitment and proven constant success rate in ambitious acquisition of customers 
• Extremely strong virtual meeting skills: Ability to set and close business over the phone
• Ability to use or quickly learn real estate specific CRM and marketing/lead technologies
• Experience selling services around SaaS products
• Great motivation to be successful in a dynamic, international work environment
• Possess reasonable technical skills to under the Freshworks platform
• Technically skilled expert in the SaaS area, relevant industry trends
• Fluent written and spoken skills in English

Additional Information

The annual base salary range for this position is $174,600 — $250,930 USD 

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.