Senior Services Commercial Manager, Global Services and Support for Southeast Asia and Taiwan
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
We are seeking for a successful commercial leader in Sales and Services management with Thermo Fisher Scientific. You will join us as the Senior Services Commercial Manager where you will be responsible for leading our services sales teams to provide outstanding customer experiences and drive significant growth within the region.
Job Responsibilities:
- Lead and manage both Direct and Indirect teams to successfully implement service sales business to grow the service business and delivering the bookings, revenue, and service contracts as per annual plan.
- Develop and implement strategic and tactical plans to deliver a Customer Value Proposition.
- Ensure service revenues and costs align strictly with business plans and budgetary requirements.
- Collaborate closely with sales, order fulfilment, supply chain, planning, procurement, and facilities to achieve commercial results and high Customer Allegiance Scores (CAS).
- Drive customer allegiance by meeting or exceeding customer expectations through outstanding service.
- Deliver world-class customer experiences and happiness through innovative and high-quality service offerings.
- Communicate effectively with the commercial team regarding service activities and customer needs.
- Improve service efficiency through team development, mentoring, training, and process management.
- Continuously improve processes using Practical Process Improvement (PPI) methodologies.
- Address and resolve customer complaints, ensuring corrective actions are implemented.
- Analyze and improve daily operations using Service Sales Key Performance Indicators.
- Develop and maintain uniform work standards and performance levels.
- Participate in initiatives across departments to align service goals with other functions.
- Foster a collaborative and inclusive work environment.
Minimum Qualifications and Experience:
- Demonstrated ability, with at least 5 years in team management within the life sciences industry.
- Experience leading service organizations in medium to large-scale companies.
- Strong business management, influencing, and leadership skills with a track record in P&L management.
- Experience in working with international customers and collaborators.
- Outstanding organizational, strategic planning, and change management skills.
- Excellent verbal and written communication, presentation, and motivational skills.
- Ability to travel internationally.
- Strong analytical and problem-solving skills.
Desirable Experience:
- Scientific knowledge and experience in adapting to customer needs.
- Experience in delivering training and development programs.
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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