Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.
We are looking for a senior developer who has extensive experience with the ServiceNow HRSD (Human Resources Service Delivery) platform. You will be responsible for designing, developing, and maintaining solutions that enhance the employee experience and streamline HR processes. You will also work closely with stakeholders as a business analyst to gather requirements and translate business needs to technical solutions.
How you’ll make an impact:
- Design, develop, and maintain ServiceNow HRSD solutions that meet the business requirements and adhere to the best practices and standards.
- Work closely with stakeholders as a business analyst to gather, analyze, and document the functional and technical requirements for HR service delivery.
- Translate the business requirements to technical solutions and provide estimates, timelines, and deliverables.
- Perform testing, debugging, and troubleshooting of the ServiceNow HRSD solutions and ensure quality and performance.
- Provide support and maintenance for the existing ServiceNow HRSD solutions and resolve issues and incidents.
- Conduct training and knowledge transfer sessions for the end users and other developers.
- Stay updated with the latest trends and developments in ServiceNow HRSD and recommend improvements and enhancements
What you’ll need (required):
- Bachelor’s degree in Computer Science, Information Systems, or related field and 5 years of relevant experience in ServiceNow development, configuration, and administration.
- Strong knowledge of ServiceNow scripting languages, such as JavaScript, AngularJS, HTML, CSS, and XML.
- ServiceNow certification
What else we look for (preferred):
- Proficient in ServiceNow HRSD modules, such as Case and Knowledge Management, Employee Service Center Pro, Lifecycle events and journeys, and HR Integrations.
- Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.
- Experience in using ServiceNow tools, such as Workflow Studio, Flow Designer, IntegrationHub, and Automated Test Framework.
- Certified in ServiceNow System Administrator and ServiceNow Application Developer.
- Certified in ServiceNow HRSD Implementation Specialist.
- Familiarity Gen AI, Automation, Skills Intelligence and how they can be applied to the HR Service Delivery.
- Ability to work independently and as part of a team with excellent communication, collaboration, and problem-solving skills.
- Able to build and maintain strong relations with varying levels and types of stakeholders in order to influence, drive change, perform as the SME, and escalate issues to the appropriate levels of management
- Ability to quickly learn new concepts, skills, and processes, seeks new knowledge, embraces feedback and learns from mistakes
- Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines
- Solid in-person and remote presentation skills with ability to demonstrate technical solutions clearly, facilitate discussions and drive decisions
- Ability to articulate and assess analytical needs in ambiguous situations
- Ability to manage competing priorities in a fast paced environment, prioritizes tasks, avoids procrastination, and balances responsibilities effectively
- Substantial troubleshooting/debugging skills.
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
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