Senior ServiceNow Architect

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.  As a ServiceNow architect, you will be required to utilize your experience to develop, maintain, and enhance the architecture of the SSA’s ServiceNow environment(s) in a way that align to the overall ServiceNow roadmap while also remaining flexible to accommodate for changes in strategy or initial roadmap based on client needs.

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

Primary Responsibilities:

·         Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives

·         Establish and advise on the technical governance related domains and associated processes

·         Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.

·         Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support

·         Architectures developed must prioritize Security, Governance, Risk & Compliance

·         In this role you will be required to work collaboratively with the client to understand the business needs, long term vision, and short-term goals to create a dynamic architecture on which ServiceNow applications and solutions can be developed on to meet those needs.

·         Guide clients down a prescriptive solution design and manage through the technical implementation decision points 

·         You will collaborate with the rest of the ServiceNow teams (consisting of developers and administrators) to understand the development requirements and challenges and create architectures that addresses those challenges and enables rapid development.

·         You will work with the other ServiceNow teams to provide guidance and mentorship for junior team members, and other ServiceNow staff on architecture best practices.

·         In this role you will develop architectures that allow for solutions across the full suite of ServiceNow offerings. In addition, you will determine and implement solutions for new features, capabilities, and tools integrations with ServiceNow to address key system requirements defined by the client.

·         Other responsibilities may include:

·         JavaScript or similar scripting languages, and the web as a development platform

·         Modern UI frameworks like Angular or React

·         Full stack development or developing automated solutions

·         DevOps implementations

·         Integrations and REST API automation

·         Agile development practices (e.g. SAFE, Scrum)

·         Automated testing using tools such as ServiceNow ATF

·         Business analysis and design

Server/infrastructure administration

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status.   Find your “Why” with us and take your place in our Leidos Family!!

• Attend all customer technical discussions/design/development meetings and provide technical inputs to further enhance the code quality/process.
• Provide guidance/support to other junior/mid-level developers.
• Impact functional strategy by developing new solutions, processes, standards, or operational plans that position customer competitively in the marketplace with best practices.
• Drive technical solutions to integrate a wide suite of IT system and COTS tools and products with the ServiceNow platform.
• Provide weekly and monthly reports that keep program leadership and the client apprised of technical progress, potential risks with documented mitigations, and issue resolution plans and status.
• Represent Leidos as the technical face of the company with partner teams and the client.
• Work with cross-functional team in an agile and fast-paced development environment to define user stories and tasks.
• Use your ServiceNow subject matter expertise to influence the program and client on the evolution of the platform. 
• All other duties as assigned or directed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Experience with multiple ServiceNow product implementations and development
• Experience briefing peer teams and client executives on ServiceNow capabilities, best practices, and recommendations
• Experience in scripting on the ServiceNow platform
• Experience supporting and administration of the ServiceNow platform
• Experience working with, configuring, and enhancing the ServiceNow data model
• Proficiency with various features and functionalities of the ServiceNow platform
• Thought leader for design and implementation of new solutions involving ServiceNow products like TRM, INS-PI, BIA, SAM, CM, CSM, PSDS.
• Experience working in Agile Practices (e.g. SAFE, Scrum)
• Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

BS Degree and 12 years of experience. Additional years of experience may be substituted in lieu of degree.

• At least 3 ServiceNow certifications, including Certified Technical Architect (CTA)
• At least 2 years of experience building best practices to configure, enhance, and maintain an overall ServiceNow architecture that can support out of the box/minimally configured implementations across multiple ServiceNow modules (including ITSM, ITOM CSM, TRM; Enterprise Asset Management).
• At least 2 years of experience in developing and executing ServiceNow roadmaps as defined and approved by the client(s), while leading a team of ServiceNow Developers.
• At least 5 years of experience in developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow with a wide suite of IT system and COTS tools

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Experience leveraging ins.pi products (YouDesign, UPMX, Designer, or FREELUCY)
• ServiceNow Certified Implementation Specialist (CIS) certifications or any Pro Suite certifications
• Experience with AJAX and XML
• Experience working in a PaaS/SaaS environment
• SME across ServiceNow products from design, implementation, testing and operations.
• Demonstrated ability to influence and consult including providing options with pros, cons and risks around key technical decisions during design and implementation
• Strong organizational skills and understanding of the Project Management lifecycle

• Prior Federal government experience.
• Self-starter, highly motivated individual who adapts and isn’t afraid to volunteer in a dynamic work environment
• Strong attention to detail with an ability to operate effectively across multiple priorities

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status.  We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Original Posting:March 10, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.