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We are a remote-first organization with a flexible Where-to-Work policy, allowing Glassdoor employees to work remotely, from their home, local office (if available), or Indeed Co-Working locations.
About the Role
We are looking for a Senior Sales Support Analyst (Field Ops) to join our global Sales Operations team. This individual will be a member of the core Sales Operations team and a business partner to sales leaders, with a focus on specific regions (US or EMEA) and Sales tier (National Accounts, Inside Sales or Mid-Market).
This role will be responsible for executing Glassdoor’s Sales Go-To-Market, Sales Forecasting, Sales Headcount Planning, Territory & Quota Management, Sales Process Optimization, and Sales Crediting. This role will also identify and recommend opportunities for process and policy design, and optimization.
What You’ll Do
- Partner with Sales leadership to provide strategic guidance and operational thought leadership
- Collaborate with the Sales Ops team to manage coverage models, forecasting, planning, and budgeting
- Analyze business performance and recommend actions for capacity planning and investment decisions
- Support sales headcount planning and advise on team configurations to drive productivity
- Lead execution of strategic initiatives, including product launches, SKU migrations, POCs, and Auto Renewals
- Identify market opportunities within assigned regions or tiers and implement plans to capture them
- Proactively improve systems and processes to enhance sales effectiveness and efficiency
- Lead change management efforts to align stakeholders and implement new operational models
- Define and maintain best practices for Territory Management and Rules of Engagement
- Partner with leadership to align performance metrics, incentives, and training programs with business goals
- Co-develop equitable quota and territory methodologies to support financial planning
- Drive consistent, scalable implementation of new programs and processes across GTM teams
- Foster a culture of continuous improvement in sales and customer success operations
- Create and maintain dashboards and reports to track key business metrics
- Use data tools to deliver cross-functional reporting, analyze trends, and provide executive-level insights to guide strategic decisions
- Understand key business drivers and lead cross-functional initiatives that support scale and operational alignment
- Troubleshoot operational issues and implement process or system-based solutions
- Coordinate with Indeed counterparts to streamline workflows and improve team efficiency
What You’ll Bring
- A commitment to add to our culture of DEI
- 4-6+ years of experience in an operations role for sales or field operations, investment banking, project management, etc.
- Experience with headcount planning, sales coverage models, quota management, and territory alignment preferred
- Strong leadership and communication, with experience managing timelines with cross-functional partners and presenting effectively to executive
- Strong understanding of Salesforce and reporting background
- Creative, intellectually curious and able to scale steep learning curves quickly
- Ability to effectively collaborate cross-functionally, partnering with stakeholders to drive business performance
- Passionate about Glassdoor and has a “whatever it takes” attitude
- Problem solver with a logical approach, and strong fundamental strategy skills across multiple channels Knowledge of the Human Capital Management market is a plus
Compensation and BenefitsBase salary range*: $90,000 - $119,500Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.Annual bonus target**: 10%**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviewsGenerous Restricted Stock Units (RSU):***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.Health and wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability and select well-being programs, along with 80% employer-paid premiums for all dependents.
- Generous paid time-off programs for birthing and non-birthing parents are provided, along with additional company-sponsored leaves such as paid injury/illness leave, family emergency leave, compassionate leave, and domestic & sexual violence leave.
- Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!
- Wellness programs to support mental, physical, and financial health, such as paid career coaching & mental health therapy, financial coaching, subsidized fitness & wellness appointments, HSA, FSA, commuter benefits, fertility & pregnancy support, employee perks and discounts, legal assistance program, gender-affirming care relocation benefit and work-from-home monthly allowance.
Work/life balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year.Investing in your future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility & family planning services and discounted legal assistance services.
Glassdoor values transparency in our hiring process. We are unable to provide sponsorship now or potentially in the future for this role.
- Come as you are: At Glassdoor diversity is not a slogan; it’s a core factor in our success. We welcome your background, experience and ideas because you help us understand and better serve our world. You make us stronger.
- Grow your career: Glassdoor is small enough for you to see the impact of your contributions, while large enough to offer significant resources and endless opportunities to grow. This is a great place to make a career.
- Find your people: Ask anyone who works here: it’s the people who make the difference. We are a group of well-rounded humans who support one another and work hard together to bring the Glassdoor mission to life.
- Discover flexibility: With flexible hours and a where-to-work policy, Glassdoor allows you to take on professional and personal responsibilities — enhancing both productivity and your well-being.
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment and retaliation.
Where-to-Work Policy
Being a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee’s manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.
Enjoy Remote and Explore: Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee’s manager and People Operations team at least two (2) weeks in advance of travel.
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What We Do
Glassdoor empowers job seekers with straight-from-the-source insights, reviews, and corner-office intel so you can make your next career move with total confidence and clarity.
