Senior Sales Operations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Senior Sales Operations Manager is a strategic business partner to the Global Sales Operations Organization, managing support functions essential to sales force productivity in those Areas. These include shaping quoting tool requirements (CPQ & CLM), guiding associated sales ops enablement, process, policy documentation, and user acceptance testing.
This position will align to our Sales Operations hub in Waltham, MA. Flexible work persona, 3 days in office.
What you will get to do:

• Influence and work cross-functionally to align functional plans, ensuring global consistency and standardization of roles, responsibilities, and processes
• Ensure comprehensive planning for systems changes and associated readiness for both Sales and Sales Ops
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
• Conduct thorough and detailed analysis to produce data-driven recommendations to enable leadership decisions
• Deliver progress updates to stakeholders and leadership
• Work with Sales and Sales Ops Enablement teams to ensure we have comprehensive process documentation for existing and new tools, processes, and policies
• Actively participate in business requirement review and refinement for all sales tools
• Participation in User Acceptance Testing
• Partner with Program Management teams to create a Change Management Plan, ensuring the Sales Operations teams are well prepared and enabled to manage process and policy updates
• Own and manage the Sales Ops Change Champion program, ensuring our change champions are aware of upcoming system improvements and can continue to drive awareness and adoption of our tools
• Create a culture of inclusivity and partnership

Qualifications
Our ideal candidate:

• 5+ years proven experience of Sales Operations in a software sales organization
• Proficient in the use of sales methodologies and sales force automation tools
• Experience in implementation and transformation of CPQ systems
• Previous experience supporting and fostering relationships with Sales Leadership
• Broad-based change management skills

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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