Senior Sales Operations Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors passionate about solving our customers’ struggles. Now, we are bringing that same philosophy to advertising and digital media. T-Mobile Advertising Solutions (T-Ads), a division of T-Mobile USA, is a new business unit within the Marketing, Innovation and Experiences division passionate about solving some of the biggest difficulties in the media advertising industry. We’re standing up for consumers and advertisers to drive more transparency, more relevancy, and more engagement. T-Ads is a high growth complex entrepreneurial environment seeking experienced professionals looking to help build an elite business.
We are seeking a dynamic and experienced Senior Sales Operations Manager to join our team. This role, also known as Revenue Operations Manager, is pivotal in driving sales performance and ensuring operational excellence across various functions. The ideal candidate will have a robust background in project management, stakeholder coordination, and senior leadership communication, coupled with strong analytical and Excel skills.

Job Responsibilities:

• Lead and manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives. 
• Collaborate with cross-functional stakeholders across teams including Sales, Marketing, Finance, and Legal to streamline processes and drive efficiency. 
• Act as a liaison between Sales Operations and senior leadership, providing updates, insights, and recommendations. 
• Utilize advanced analytics and Excel skills to interpret sales data, identify trends, and generate actionable insights. 
• Partner closely across various data analytics, systems, and operations team to improve on Sales and Revenue Operations Systems architecture for new products, including supporting business process and system implementations 
• Experience quota setting, forecasting, pipeline management, sales incentive compensation plans, territory alignment methodologies 
• Manage the run the business needs of the sales teams - quota setting, forecasting, pipeline management, utilizing insights and tools to drive business performance, evaluating and measuring sales performance and cadenced business reporting.
• Enhance the sales process by implementing best practices, setting goals, and managing change effectively. 
• Lead change management initiatives to improve processes and adapt to evolving business needs. 
• Collaborate with the legal team to manage contracts and ensure compliance with company policies.
• Maintain regular reporting on sales performance, commissions, and other key metrics, providing detailed readouts to stakeholders. 
• Identify opportunities for process improvements and implement solutions to enhance operational efficiency. 

Education:

• Bachelor's Degree Or equivalent of 8+ years of work in a similar capacity (Required)

Work Experience:

• 7-10 years of experience in Sales Operations, Revenue Operations, Business Operations, Consulting or similar role related role in the AdTech or Tech industry. 
• 7-10 years Experience in sales operations (Required)
• 4-7 years of experience Program or project management experience involving leading and implementing large-scale change management programs with cross functional teams 
• 2-4 years Experience with Salesforce or similar CRM technology (Required)
• Proven record of accomplishment of successfully managing projects and coordinating with multiple stakeholders. 
• Excellent communication skills, with experience presenting to senior leadership. 
• Strong analytical skills, with proficiency in Excel and data visualization tools. 
• Experience with commission operations and legal workflows is a plus. 
• Ability to prioritize and adapt to changing business needs while maintaining support for daily functions. 
• Familiarity with tools such as Salesforce (CRM), Tableau, and Microsoft Office (with strong Excel and PowerPoint skills). 
• Experience working in a startup atmosphere and acting as an internal advocate for the business. 
• Familiarity with industry tools and vendors such as Winmo, Pathmatics, 6sense, Gong, etc. 

Knowledge, Skills and Abilities:

• Program Management Demonstrated experience leading cross functional programs, influence and lead without direct management authority; in or with Sales / Sales Operations teams. (Required)
• Presentations Excellent presentation and communication skills (Required)
• MS office Proficient in MS Office -with intermediate experience in Excel, Word, and Power Point (Required)
• Project Management Ability to work in diverse, fast paced environment and juggle multiple projects or initiatives simultaneously. Experience in Project Management desired. Naturally curious, never afraid to ask questions and push the status quo. (Required)
• Big Data Analytics Advanced experience in Excel or Power BI. (Preferred)
• Sales Support Tools Experience with sales technologies that support the customer journey (i.e., Outreach, Zoominfo, Linked-In Navigator). (Preferred)
• Telecommunications (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $102,100 - $184,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ297413&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.