Senior Sales Operations Analyst - Hybrid R0046216

Senior Sales Operations Analyst - Hybrid R0046216

Job Description 

This role focuses on designing and developing comprehensive training materials, programs, and performance support tools for technical implementations and sales/revenue technologies and systems such as Salesforce, Highspot, Responsive, Clari, and LinkedIn Sales Navigator. The objective is to ensure seamless adoption and effective utilization of these platforms, empowering the sales team to maximize productivity and drive revenue growth. 

Under general supervision, responsible for conducting and documenting moderate to complex sales and sales compensation analysis projects. Brings inconsistencies and problems to the attention of management. This role is critical to equipping the sales team with the tools, knowledge, and skills necessary to succeed in a fast-paced, technology-driven environment. 

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Associate Director, Sales Operations and work under the leadership of the VP, Sales Operations.
This role is a part of CPESG Divisional Staff Wolters Kluwer United States Inc.

Required Job Qualifications (minimum):  

• Proven experience in instructional design, information design and technical training development. 

• Familiarity with sales and revenue enablement platforms (Salesforce, Highspot, Responsive, Clari etc.). 

• Strong understanding of sales processes and the ability to translate complex technical concepts into digestible training materials. 

Preferred Job Qualifications:  

• Bachelor's degree from an accredited college or university  

• Data Analysis: Proficiency in analyzing complex sales data sets.  

• Advanced Excel: High proficiency in Excel for creating reports and dashboards.   

• Strategic Thinking: Capacity to support strategic initiatives with data-driven insights.  

• Cross-Functional Collaboration: Effective collaboration with various departments.  

• Technical Troubleshooting: Ability to resolve technical issues related to sales systems. 

• Excellent written and verbal communication skills, with an eye for detail and design.   

Essential Duties and Responsibilities  

• Instructional Design & Information Design Competences: Develop instructional materials, including e-learning modules, quick-reference guides, and video tutorials, tailored to the needs of CP & ESG sales teams. Apply instructional design principles to create engaging, interactive content that supports a variety of learning styles and objectives, aligning training initiatives with the company's revenue goals. 
• Ability to create Technical Training for Technologies: Create and deliver training programs that enhance proficiency with sales and revenue technology platforms (e.g., Salesforce, Highspot, Responsive, Clari, ZoomInfo, LinkedIn Sales Navigator). Collaborate with system administrators and technology owners to ensure training materials reflect the latest features and updates. 

• Performance Support Tools: Create resources to provide just-in-time learning and support for sales representatives, including troubleshooting guides and FAQs. 
  Design materials that address challenges in process knowledge and technology usage. 

Additional Information:  
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html  
 
 
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.  
  

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.  

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023  

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.  

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.  

Diversity Matters  
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.  
 
 
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.  |