Senior Sales Engineer

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is currently seeking a results-driven Sales Engineer with proven SaaS sales experience. In this role you will drive deal strategy and execution alongside our passionate and friendly sales team who are focused on targeting and closing new business and expanding services to our existing brand partners. As part of this elite SaaS business unit, you will actively collaborate with team members in customer success, product, engineering, and marketing departments with all the impact you would have in a rapidly growing software start-up, but under the wing of an established enterprise. 

You will collaborate with our sales and other teams to sell PXM, a technology that helps product brands list and sell products on Amazon and other global marketplaces by organizing, converting, enhancing, and distributing product data and media. Additionally, you will sell Creators, which enables brands to leverage social commerce by managing influencer programs, tracking attribution, streamlining payments, and ensuring content aligns with brand standards. As a Sales Engineer, you'll showcase how our platform supports scalable affiliate and influencer marketing, helping brands maximize ROI from influencer campaigns while maintaining strong social partnerships.

The Sales Engineer should have strong technical aptitude and excel at building relationships through engaging, confident, and strategic storytelling. Our team is passionate, thought-leading, and always ready to tackle challenges. This full-time role is based in Lehi, UT, with a flexible hybrid schedule.

Frequently Asked Questions

What is a day in the life of the Sales Engineer?

• The Sales Engineer supports the sales team in: 

  • Acquiring new customers through identifying pain points and demonstrating solutions that will solve those pains and provide immense value to brands 

  • Building sample solutions on our platform to help prospects see compelling business cases and set the right expectations we can deliver on

  • Being the subject matter expert on DAM / PIM / PXM / Creators capabilities such that Account Executives always want you on calls to drive confidence in our expertise

  • Demonstrate Pattern’s ability to grow their brand & business

  • Supporting an ultra-smooth transition for brands from lead, to prospect, to customer, to evangelists

  • Study and set the stage for expansion growth across other Pattern solutions

• Proactively coordinate with various stakeholders to prioritize projects 

• Present business cases in the most professional way to potential accounts (VPs, CEOs, other executive teams, look the part, sound like the part, demonstrate our tech at the highest levels)

• Serve as an expert voice and thought leader - speak on various marketing events, podcasts, webinars and at our own Accelerate conference covering all things digital content in support of eCommerce.

• Provide clear communication regarding our AI solutions and demonstrate the benefits well beyond the competition

What will I need to thrive in this role?

• 3-5 years experience in SaaS solutions (preferably with experience in AI, media, eCommerce, martech, or related fields)

• 3-5 years of experience in a customer-facing technical role selling SaaS solutions in an enterprise B2B environment

• Understands key success metrics and value drivers for a brand operating in an eCommerce environment

• Translate data into insights and effectively communicate them with senior stakeholders

• Analytical - experienced with Excel/Google Sheets and building data sets for import into our systems, and financial presentations to communicate value with executives

• ​​Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level mgmt level)

• Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and reps are prepped with insights

• Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs

• Works efficiently cross-functionally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities

• Has a solid grasp on industry stats, proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and our new capabilities to drive value for brands

What does high performance look like?

• You are friendly, trustworthy, and a high-performer 

• You follow through and fast

• You wow customers time and time again and build immense trust quickly

• You bring smart solutions to problems and engagements

• You give 100% and always go the extra-mile

• You actively volunteer and participate in group collaborations

• You take full ownership of your projects to completion

• You proactively identify areas of opportunity and work to execute on them

What is my potential for career growth?

There is a promising opportunity for leadership, particularly in the SaaS sector, where substantial growth potential exists. To capitalize on this, we might consider hiring additional headcount.

What does success look like in the first 30, 60, 90 days? 

Our onboarding process should ensure that within 30 days, employees gain product knowledge and understand our value proposition; by 60 days, they should handle calls proficiently; and by 90 days, they should manage deals and understand customer personas. We need to enhance this process significantly.

What is the team like?

You will collaborate regularly with members of the Amplifi and Pattern team to implement solutions. You will report directly to the Amplifi.io business unit president. You will work with the Amplifi.io sales director and team (5) to close deals. You will work closely with Pattern’s VP of sales and their sales and sales-engineering team (30). You will be trained by the Amplifi.io director of product who is also currently doing the demos and sales-engineering activities. You will work with the partnership sales director on inside/partner deals. When transitioning brands onboard you will work with the Amplifi.io head of customer success/professional services other CS leaders. 

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• A video interview with the hiring manager 

• An onsite interview with the hiring manager

• An online interview/data/demo project with the hiring manager and executive leader

• Reference checks

• Executive review

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would make a difference at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the eCommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.