Senior Sales Engineer

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
The Senior Sales Engineer accompanies Account Executives and Outside Sales Representatives on sales visits, performs site surveys, and makes product recommendations. Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
Responsibilities

• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
• Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel.
• Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Submits orders by conferring with technical support staff; costing engineering changes.
• Develops customer's staff by providing technical information and training.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Bachelor's degree in engineering, computer science or related field or equivalent experience required.
• Major Account experience.
• Industry networking certifications including CCNA or CCDA or equivalent certification required.
• Knowledge of telephony, data, and video products and services.
• Ability to effectively communicate with Account Executives, Outside Sales Reps, customers, and other functional groups as necessary.
• Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook).
• Must have a clean driving record and be able to travel to customer locations within the system.
• Ability to complete documentation, and inspect, install, and repair materials and equipment.
• Ability to occasionally carry, lift, and move up to 100 pounds of equipment.
• The job demands sitting, standing, walking, kneeling, crouching, and squatting.
• Ability to comply with all Company implemented safety procedures.
• Appropriate valid driver's license and driving record within Company standards.

Preferred Experience

• 5 - 10 years network engineering/administrator experience preferred.
• 5 - 10 years network sales experience preferred.
• 5+ years of experience designing voice/data/telephony LAN and IP Networks, including frame relay or ATM network preferred.
• CCNP, CCIE, or JNTCP desired.
• Consultative selling experience preferred working conditions.
• Ability to work in climate-controlled areas.
• Ability to work in adverse weather conditions.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Nearest Major Market: Boston