Revenue Strategy & Operations Director

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission.

When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  

We are seeking a strategic, driven, and operationally Senior Revenue Strategy & Operations Director to join the Strategy & Operations team within the Customer Office.  This is a newly created, high-impact role responsible for leading and transforming Renewal operations for our multi-billion-dollar book of business.   You’ll partner closely with Sales, Customer Success, Sales Operations, Finance, and Systems teams to redesign the renewal motion, drive process automation, and lead key business rhythms to enable effective and efficient execution of the renewal motion. This is an exciting opportunity to be at the heart of our post-sale revenue engine, directly influencing how we retain our global customer base. This role reports to Senior Director, Strategy & Operations, Customer Office.

Your Responsibilities 

Strategic Partnership & Influence

• Serve as a trusted advisor to senior leaders across Customer Success, Sales, Revenue Operations, and Product, driving alignment on key business priorities and ensuring execution excellence.
• Influence cross-functional initiatives that enhance customer retention, revenue predictability, and operational scalability.

Renewals Process Optimization & Automation

• Design and implement a scalable, best-in-class renewals process by streamlining collaboration across Customer Success, Sales, and Finance.
• Partner with Sales Operations and BI teams to enhance automation within Salesforce and analytics tools, improving forecasting accuracy and operational efficiency.

Change Management & Enablement

• Lead strategic change initiatives to enhance Renewals and Customer Success operations, ensuring smooth adoption of new processes, tools, policies, and performance metrics.
• Develop and deliver enablement programs that drive efficiency and execution excellence across global teams.

Executive Decision Support & Communications

• Conduct complex data analyses to provide strategic insights that inform leadership decision-making and long-term planning.
• Develop high-impact executive-level presentations that translate data into actionable insights, shaping company-wide initiatives and business outcomes.

Performance Management & Insights

• Own and drive business review cadences (e.g., forecasting, churn analysis, QBRs) that improve accountability and drive churn reduction.
• Develop and refine key performance indicators (KPIs) that measure customer health, renewal probability, and organizational effectiveness.
• Collaborate with BI and analytics teams to design real-time, intuitive dashboards (e.g., Power BI) that enable data-driven decision-making.

What you bring to the team

• Bachelor's degree in Business, Management, or related field; MBA degree preferred.
• 10 + years of experience in Revenue Operations, Business Operations, Strategy, or related roles
• 5 + years of experience within B2B SaaS, preferably within GTM or customer success functions
• Proven track record of designing and executing complex revenue processes, with a deep understanding of customer lifecycle management, renewals, and post-sale operations.
• Strong strategic thinking, analytical skills, and problem-solving abilities, with a demonstrated ability to use data to drive decision-making and business impact.
• Advanced Excel skills, including data modeling, scenario analysis, and forecasting. Familiarity with BI tools (e.g., Power BI, Tableau) to analyze business performance and surface key data insights.
• Proven ability to create compelling, executive-ready presentations that clearly communicate insights and recommendations.
• Highly independent and self-motivated, with the ability to work rapidly and productively with general direction in a fast-paced, high-growth environment.
• Proven ability to drive results in a highly matrixed organization, leveraging strong collaboration, communication, and project management skills.
• Demonstrated success leading change management efforts and enabling cross-functional teams on new initiatives, tools, and processes.

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 161,625.00 - 237,050.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 132,225.00 - 193,930.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 120,525.00 - 176,770.00 USD