Senior Revenue Operations Analyst

Senior Revenue Operations Analyst

Reporting to Director, Revenue Operations, PROS is looking for a dynamic and experienced US based Senior Revenue Operations Specialist to join our Revenue Operations Team. This role requires a highly analytical professional with the ability to think globally and act locally, with a proven ability to inspire high-performing, cross-functional teams. You will play a crucial role in supporting primarily our Customer Success organization and our wider cross functional Go-To-Market (GTM) organization with regular actionable data and insights.

The Company - PROS:

PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A Day in the Life of the Senior Revenue Operations Analyst - About the role 

• Serve as the business liaison on cross-functional initiatives to optimize business processes and/or data accuracy.
• Sales retention, forecasting and modelling of existing customer base.
• Partner with senior business leaders across the GTM organization to provide effective reporting & management in a dynamic, changing environment.
• Excellent high level of written, verbal, and interpersonal skills, with the ability to convey complex information, ideas, procedures and processes clearly and in a logical sequence.
• Responsible for leading the standardization and reporting governance for the GTM organization.
• Define requirements for specific tooling to support processes and optimize their day-to-day work.
• Conveying complex data and analysis to potentially non-technical senior leadership.

Required Qualifications - About you 

We seek candidates who possess the following qualifications, skills, and attributes:   

• 5 + years of experience in Sales or Business operations based Analyst role
• Highly analytical and proficient in financial analysis & modeling including usage of Excel and reporting tools.
• Strong analytical skills to interpret data, generating meaningful insights that can be deployed by the Customer Success Teams and wider GTM organization.
• Experience presenting complex data and customer health scores to senior leadership.
• Experience defining, refining and implementing customer success processes, procedures and policies.
• Proven experience in an Operational business role running and analyzing data as it relates to KPI’s, Trends, Quotas, Productivity etc.
• Expertise in creating and managing complex dashboards and reports in SFDC, Power BI or any similar analytic tool.
• Ability to analyze multiple datasets and deliver succinct reporting on key performance metrics to key stakeholders across the Chief Revenue Officer’s organization.
• Competence in Salesforce (or equivalent CRM tools), with ability to create advanced level reporting.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Proactive self-starter and collaborative team player who thrives under pressure and consistently follows through on commitments.
• Exceptional organizational skills, strong work ethic, and meticulous attention to detail.
• Demonstrated ability to plan, prioritize, and manage multiple projects under tight deadlines.

Highly Desired

• “Gainsight” or “Catalyst” experience
• Experience in creating Customer Success playbooks, following standard processes
• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• Experience with a technical or software related product suite, enterprise software experience highly preferred.

Skills & Personal Characteristics: 

• Ownership 
• Innovation 
• Care  

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.