Senior Revenue Enablement Manager - Customer Success

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Revenue Marketing & Enablement is the backbone of the Revenue team, supporting Sales, Partnerships, Customer Onboarding, and Customer Success. This dynamic team is seeking an imaginative, adaptable, and people-centric leader who wants to create meaningful learning experiences through practical, effective, and scalable training. The Sr. Revenue Enablement Manager will work closely with Customer Success and Customer Onboarding leaders,  and other Enablement team members to design, develop, and maintain the future of our impactful learning programs, all while facilitating world-class training. This role reports to the Lead, Customer Success Revenue Enablement.

You’re the right fit for this role if you have a passion for the adult learning process, have experience working in a face-paced startup environment, seek out collaborative opportunities, thrive on problem-solving, and default to action. And as we go 24,791 mph, you should be comfortable with change.

What you get to do every day

• Consult, design, and deploy impactful learning experiences for new and tenured employees
• Partner with Customer Success Operations leadership to review training needs and knowledge gaps, develop plans to address them, and close the loop with data
• Facilitate course review process to ensure alignment with field expectations and needs
• Lead stakeholders through the design process and make key recommendations for design with learner’s needs in mind
• Regularly assess, adjust, and create learning materials to ensure our learning solutions are up to date and keeping pace with product changes/releases
• Identify and recommend the use of instructional design strategies, technologies, and applications
• Leverage rapid, agile development techniques and processes to produce content quickly
• Collaborate with trainers to ensure they are supported and equipped with the learning tools, materials, and structure needed to execute training sessions.  
• Where necessary, facilitate courses that enable role-specific competencies using both instructor-led and self-guided courseware
• Maintain a deep understanding of key Human Interest products and develop learning experiences that help clients leverage this service to achieve their business objectives
• Strive to continually innovate the learning experience

What you will accomplish

• Demonstrate the effectiveness of instruction by aligning training assets with measurable indicators across a comprehensive program, show how tough problems can be addressed with intentional learning activities
• Improve our ability to solve by partnering with operational leaders to enhance team member skills
• Increase velocity by building best-in-class training programs that empower Human Interest to continue scaling the organization at a rapid pace, without sacrificing the quality of the training and onboarding experience
• Create and execute training solutions that augment existing programs and launch brand-new offerings that support the launch of new teams, processes, and products 
• Deliver top-tier training programs that engage learners, and empower them to be successful
• Become a subject matter expert for given areas within the customer success operations ecosystem of Human Interest, and become a trusted advisor for difficult-to-solve or edge-case scenarios

What you bring to the role

• BA degree or equivalent years of experience required
• Understanding of SaaS business motions and customer lifecycle
• 5+ years of experience in Customer Success and Operations enablement role focused training content design, education, or related Learning and Development position
• Excellent verbal and written communication skills
• Ability to work in an organized, efficient manner at a fast pace with changing requirements
• Strong attention to detail, project management skills, and can work independently with cross-functional teams
• Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods
• A background in education with corporate, startup, or SaaS experience is preferred 
• Experience in Docebo and Articulate 360 is a plus

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $110,000 - $115,000. The salary that we offer to a new employee within this range is based on their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. This position will also offer a variable range of $10,000 - $20,000. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2024)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at [email protected].

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures