Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. Reporting into the Retention Marketing Manager, this role is a great opportunity to join our Customer Operations team, to deliver an outstanding customer retention strategy on our high profile UK News & Wealth brands.
What you'll be doing...
We’re looking for someone with excellent skills in marketing and analytics, which is essential to delivering our core metrics. You’ll implement agreed retention marketing roadmaps to deliver improvement through a test and learn approach, and applying best practice.
You’ll drive yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be comfortable with retention analytics and present results and recommendations to key stakeholders at all levels.
Above all, you will be customer-centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.
Experience that will put you ahead of the curve...
- Take on large workloads while keeping your cool
- Knowledge of the latest opportunities and trends within retention marketing
- Excellent copywriting skills
- Able to problem solve, managing solutions from start to finish and not afraid to push boundaries
What's in it for you…
The expected range for this role is £25,000 - £26,000
This is a Hybrid role from our Bath Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
… Plus more great perks based on your location
Internal job family level P6
Who are we…
We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.
Our Future, Our Responsibility - Inclusion and Diversity at Future
We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
#LI-Hybrid
What We Do
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 230 phenomenal brands.
Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US.
Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications.
We innovate through our proprietary technology, diversify our audiences across new platforms, and acquire and launch new brands every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
We’re connectors, creators, experience makers
